Scheduling Specialist

About the Position

We are hiring a Scheduling Specialist for a full-time position in Southfield, MI, United States. Manage shift work, approve schedule events, and ensure KPI targets are met.

Responsibilities

• Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptions.
• Manage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in place.
• Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours.
• Use various internal systems including but not limited to JIRA, WIKI, MS Office, and scheduling software NEVOS, etc.
• Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.
• Attend meetings organized by direct manager or other departments.
• Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow.
• Responsible for specific projects and tasks.
• Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule).
• Inform employees about changes in their schedule via phone/emails.
• Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications.
• Replace colleagues during their vacations, sick leaves, and other absences. Replacement takes place during working time, and it is not considered as additional work.
• Payroll - reporting hours from NEVOS to payroll department.
• Attendance Tracking - Accurate records, Distribute Documentation to management Team for Issuance.
• Training of new employees or other managers to cover scheduling duties while out of office.
• Manage planning and forecasting of the staffing levels (leavers and potential drop outs).

Requirements

• High School Diploma required.
• 1-2 years of experience scheduling in any field preferred but not required.
• Intermediate to advanced knowledge of Excel functions.
• Organizational skills and high attention to detail.
• Excellent time management.
• Ability to work independently or as part of a team.
• Sense of urgency.

We Offer

• Competitive Hourly Rate ($21).
• Paid Time Off.
• Paid Holidays.
• Employee Referral Program.
• Medical, Dental & Vision Insurance Plans.
• Company Paid Life and AD&D Insurance.
• Commuter Flexible Spending Account (FSA).
• Nationwide Employee Discount Program.
• Full Training & Growth Opportunities.

All your information will be kept confidential according to EEO guidelines.

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