About the Position

Scrum master – Confirmed – Boeteplatform

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Context of the Project

Since 2017, the Fines Platform has been responsible for coordinating the organizational and digital processes of the Justice system. This program carries out digitalization projects that contribute to a better execution of (monetary) penalties and the reduction of the administrative workload within Justice, the police, and other partners in the (financial) criminal chain.

The mission of the Fines Platform includes the active launch of new projects, monitoring and managing ongoing projects, and the overall coordination of projects as a whole.

The main objectives of the Fines Platform are:

Accelerating the processing of fines;
Reducing the workload of stakeholders in the criminal chain by adopting a chain approach;
Digitizing information processing;
Improving the financial execution of penalties;
Improving service to the public.

In the context of the digitalization of Justice, improving and especially clarifying communication to citizens is also a major challenge. Indeed, Justice is a service provider to citizens and society; the accessibility of these services is necessary to strengthen citizens' trust in Justice and ensure better legitimacy of Justice and its societal role.

Purpose of the Project

The Federal Public Service Justice launched the Fines Platform project in 2017. It originated from a European directive aimed at reducing the number of deaths, injuries, and material damage by consistently imposing sanctions for traffic offenses within the European Union. The Fines Platform has completely optimized the process of immediate collection and settlement of traffic fines and correctional fines, notably through standardization and digitalization. Since 2021, many initiatives have also been taken by federal and regional authorities in the context of road traffic. These initiatives lead to a continuous increase in the number of traffic fines and the new type of fines managed by the platform.

Moreover, work will be done to support the execution of the penalty, with a particular focus on the financial execution of the penalty, the main mission.

You will work particularly within the framework of the following projects.

JustFines is a personalized ICT service designed for the PSR – Public Prosecutor's Office for Road Safety – tailored to the needs of primarily automatic fine processing. It is integrated into the Fines Platform, which is responsible for processing, sending, and collecting fines. It involves developing a new case management system for the automated processing of traffic fines in Belgium – from immediate collection to execution via the FPS Finance.

Project 67ter, This project combats, in the most automated way possible, the impunity of legal entities that have an official address in Belgium and, in accordance with Article 67ter, do not identify the actual driver in the event of a traffic code violation. The standardization of prosecutions in all public prosecutor's offices in Belgium will increase the identification rate, which will ultimately make it possible to prosecute repeat offenders.

In the meantime, the components/modules and functionalities enabling the processing of an infringement of Article 67ter are part of what we call the JustFine ecosystem. Additional products are added to this ecosystem, in project mode.

The project is deployed in a hybrid agile/waterfall mode. In this framework, the aforementioned phases take place cyclically for the different versions of JustFine.

Incoming Foreign Certificates is a project that constitutes an extension of the components/modules and functionalities for the processing of incoming foreign certificates. These certificates concern Belgians who have committed a traffic or correctional offense abroad and who could not be contacted by foreign authorities for the processing of the offense. It is therefore the processing of foreign traffic fines concerning Belgians who have committed an offense abroad, in accordance with the European directive on the mutual recognition of monetary penalties.

Outgoing Foreign Certificates also concerns the processing of fines, but this time Belgian traffic fines imposed on foreign offenders, the offenses being transmitted to the Member State of residence of the offender.

This project constitutes an extension of the components/modules and functionalities of the JustFine cluster of the PSR for the processing of outgoing foreign certificates. These certificates concern persons residing in the European Union who have committed a traffic or correctional offense in Belgium and who could not be contacted by Belgian authorities for the processing of the offense.

These projects strengthen both Belgian road safety and European cooperation, increase the likelihood of catching the perpetrators, and reduce the administrative workload through automation and intelligent data exchange. Account must be taken of the legal provisions and other requirements of the public prosecutor's office in this regard.

Job Profile

The technical Scrum Master supervises two multidisciplinary development teams (developers and functional analysts) in the application of Agile/Scrum principles in a DevOps context. The role combines classic Scrum Mastership and in-depth technical knowledge: the role not only ensures the smooth running of the process but also actively ensures the quality of deliveries through measurable indicators (velocity, quality gates, technical debt, execution time).

This hybrid profile has been chosen intentionally: Scrum Masters who focus solely on processes generally do not sufficiently identify and eliminate technical bottlenecks in time. A Scrum Master with a technical background makes the link between developers, functional analysts, the Product Owner, and the business, and thus makes a direct and measurable contribution to the reliability of IT program deliveries.

Responsibilities

A. Process Support and Agile Coaching

Facilitate all Scrum events for the two teams: sprint planning, daily stand-up, sprint review, retrospective, and backlog refinement
Provide coaching to teams in self-organization, transparency, and continuous improvement
Ensure the Definition of Ready and Definition of Done and contribute to their active evolution
Identify and eliminate obstacles, particularly organizational bottlenecks outside the team

B. Technical and DevOps Assistance

Ensure the functioning of the CI/CD pipeline in collaboration with the DevOps team and identify issues (build failure rate, execution time, deployment frequency)
Participate in the monitoring of quality gates: code coverage, static code analysis (e.g., SonarQube), security scans, automated test success rate
Promote DevOps practices: trunk-based development, infrastructure-as-code, automated testing, observability
Understand and contribute to the monitoring of technical debt as an explicit backlog category
Be able to follow in-depth discussions on architectural and technical design, without assuming the role of architect or lead developer

C. Functional and Technical Analysis - Liaison Function

Facilitate collaboration between functional analysts and developers, especially during the phase between requirements and realization
Ensure that user stories have undergone sufficient technical analysis and estimation before being integrated into a sprint
Participate in monitoring the impact of non-functional requirements (performance, security, GDPR, accessibility) on the schedule
Translate technical jargon into business language for the Product Owner and stakeholders

D. Metrics, Reports, and Transparency

Monitor and report key metrics by team:
Velocity and velocity-stability (predictability)
Sprint goal success rate and commitment reliability
Lead time and cycle time per user story
Defect leakage (production defects versus test defects) in escape rate
Code coverage, technical debt, ratio of bugs/features/tech debt in the backlog
Deployment frequency, change failure rate, mean time to recovery (DORA metrics)
Write a sprint report and a quarterly report for management and stakeholders
Control the quality of backlog management data (Jira)

E. Risk Management and Governance

Report risks to management in a timely manner regarding schedule, quality, capacity, and dependencies
Meet internal control and audit expectations by helping to ensure the traceability of decisions, code, and tests
Contribute to compliance with information security, GDPR, and internal IT policies

Requirements

A. Education and Experience

Bachelor's or master's degree in ICT or equivalent experience
At least 5 years of relevant experience, including at least 3 years as a Scrum Master in a software development environment
Demonstrable experience in simultaneously supervising multiple teams
Experience in a DevOps environment with CI/CD, automated testing, and cloud or hybrid infrastructure
Experience in implementing and interpreting Agile metrics, as well as reporting them to management

B. Certifications (required or advantageous)

Required: Professional Scrum Master (PSM I) or Certified Scrum Master (CSM)
Advantageous: PSM II, SAFe Scrum Master/Advanced Scrum Master, Kanban Management Professional
Advantageous: ITIL Foundation, DevOps-related certification

C. Technical Knowledge

Good understanding of modern software development: version control (Git), branching strategies, code review practices
Practical knowledge of CI/CD tools (e.g., Azure DevOps, GitLab CI, Jenkins) and quality gate tools (e.g., SonarQube)
Conceptual understanding of APIs, microservices, and containers (Docker/Kubernetes)
Proficiency in using Jira/Azure Boards, including dashboard and query organization
Basic knowledge of technical analysis, data modeling, and test automation

D. Skills

Servant leadership and coaching-based style
Strong communication and facilitation skills, including in conflict situations
Analytical and data-driven
Diplomatic and able to switch between technical and non-technical interlocutors
Autonomous, proactive, and results-oriented in a complex public sector environment
Knowledge of Dutch and French; functional knowledge of English
Full-time availability

Context van het project

Boeteplatform is sinds 2017 verantwoordelijk voor de coördinatie van de organisatorische en digitale processen van Justitie. Het programma voert digitaliseringsprojecten uit die bijdragen aan een betere uitvoering van (geld)straffen en het verminderen van de administratieve werkdruk binnen Justitie, de politie en andere partners in de (financiële) strafrechtelijke keten.

De opdracht van Boeteplatform omvat het actief opstarten van nieuwe projecten, het monitoren en beheren van lopende projecten en de algemene coördinatie van projecten als geheel.

De belangrijkste doelstellingen van Boeteplatform zijn:

Versnellen van de verwerking van boetes;
Verminderen van de werkdruk van de betrokkenen in de strafrechtketen door een ketenaanpak;
Digitaliseren van informatieverwerking;
Verbeteren van de financiële uitvoering van straffen;
Verbeteren van de dienstverlening aan het publiek.

In het kader van de digitalisering van Justitie bestaat er eveneens de grote uitdaging om de communicatie naar de burger toe te verbeteren en vooral te verduidelijken. Justitie is immers een dienstverlener naar de burger en de samenleving toe; toegankelijkheid van deze dienstverlening is dan ook nodig om het vertrouwen van de burgers in Justitie te verhogen en te zorgen voor een betere legitimiteit van Justitie en haar maatschappelijke rol.

Voorwerp van het project

De FOD Justitie lanceerde het project Boeteplatform in 2017. Het ontstond uit een Europese richtlijn die als doel heeft het verminderen van het aantal doden, gewonden en materiële schade door het consequent opleggen van sancties voor verkeersovertredingen binnen de Europese Unie. Het boeteplatform heeft het proces van onmiddellijke inning en minnelijke schikking van verkeersboetes en correctionele boetes helemaal geoptimaliseerd, mede dankzij normalisering en digitalisering. Sinds 2021 worden tevens heel wat initiatieven genomen vanuit zowel de federale als regionale overheden in het kader van verkeer. Deze initiatieven leiden tot een continue uitbreiding van het aantal verkeersboetes en het nieuwe type verkeersboetes die door het boeteplatform worden beheerd.

Daarnaast zal er ook gewerkt worden rond het begeleiden van de tenuitvoerlegging van de straf, met bijzondere focus op de financiële tenuitvoerlegging van de straf, de kernopdracht.

U zult in het bijzonder werkzaam zijn binnen het kader van de volgende projecten.

Justfines is een gepersonaliseerd ICT service dat voor het PVV (Parket voor de VerkeersVeiligheid) gebouwd wordt,afgestemd op de noden van een voornamelijk automatische boeteverwerking. Het is geïntegreerd in het boeteplatform dat verantwoordelijk is voor de afhandeling, verzending en inning van boetes. Het is de ontwikkeling van een nieuw case management systeem voor de geautomatiseerde verwerking van verkeersboetes in België – van onmiddellijke inning tot uitvoering via het SPF Financiën.

Scrum master – Confirmed – Boeteplatform

Job description