SE II Data Engineer (Contract) - 6 Months

About the Position

We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach. We have changed how conversations take place, moving the conversation away from a slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with brands in their own time. Through our market-leading AI-powered chatbots and automation, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automation and AI that simply works. Companies such as Scopely, Supercell, Brex, EA, Square along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 900 million active monthly consumers are enabled on 2B+ devices worldwide with Helpshift.

Some numbers that illustrate our scale:

• 85k requests per second
• 30ms response time
• 300 GB data transfer per hour
• 1000 VMs deployed at peak

Responsibilities

• Design and develop scalable backend services
• Write clean, maintainable code
• Collaborate with frontend team

Requirements

• Data Engineer

We Offer

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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About the Company

Keywords Studios is a global leader in providing end-to-end localization and content services for the gaming, entertainment, and technology industries. With a commitment to quality and innovation, Keywords Studios empowers brands to reach and engage audiences worldwide.