Second Level Analyst mit Schwerpunkt Energiewirtschaft

About the Position

Second Level Analyst mit Schwerpunkt Energiewirtschaft (m/w/d)

Standort: Dresden

Jobkategorie: IT-Service

Fachgebiet: IT-Support, Produkt-Support

Geschäftsbereich: Energiewirtschaft

Karrierelevel: Professional, Young Professional

Zeitmodell: Vollzeit

Vertrag: unbefristet

Unternehmen: Robotron

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About the Role

We are seeking a Second Level Analyst with a focus on energy management to join our team in Dresden, providing efficient and professional support.

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Responsibilities

• Your primary focus will be on the energy management sector.
• You will be the responsible contact for our customers, ensuring the efficient, professional, and sustainable handling of incoming trouble tickets.
• You will conduct research to find solutions using our support systems and, if necessary, with our development team, and deliver software solutions to our customers.
• Through service-oriented customer communication, you will contribute to coordinated collaboration with all stakeholders.
• Participation in deployment and project teams ensures a varied workload.

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Requirements

• Education as a Fachinformatiker, Assistent für Informatik, staatlich gepr. Techniker Fachrichtung Informatik, or a degree in Computer Science or Business Informatics.
• Service and customer orientation, good communication skills, analytical thinking, high self-organization, and a reliable demeanor.
• IT experience with Linux (Unix) and/or Windows-based systems, preferably with knowledge of the Oracle database (SQL, PL/SQL), ideally ITIL, SCRUM, or similar certifications.
• Support experience for first or second-level support, patch and release management, and solution-oriented handling of technical customer issues is desirable but not mandatory.
• Experience in the installation or deployment of IT products.
• Knowledge of related ITIL processes is beneficial.
• Basic knowledge in the field of energy data management is advantageous.
• Stress resilience, flexibility, and team spirit complete your profile.

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Why Join Us

• 37.5-hour workweek
• 31 days of vacation
• 13th-month salary
• Hybrid work model
• Asset-building benefits, company pension plan, childcare subsidy
• Job bike, job ticket, or Germany ticket
• Cafeteria/salad bar with discounted prices in Dresden
• Company-owned sports and fitness facilities
• Regular company events

Discover all benefits

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How to Apply

Please send us your complete application documents (cover letter, CV, and certificates).

Information on data protection and the handling of your personal data can be found here.

Apply Now

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+49 351 25859 2780

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