Senior Account Director

About the Position

We are seeking a Senior Account Director to lead account management activities, ensuring customer success and operational excellence in the iLottery program.

Responsibilities

• Leadership & Team Management

  • Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.
  • Establish clear goals, benchmarks, and performance metrics aligned with business objectives.
  • Develop a culture of accountability, collaboration, and continuous improvement.

• Strategic Customer Success

  • Serve as the executive sponsor for key iLottery accounts and vendor partnerships.
  • Drive strategic alignment between customer goals and internal delivery capabilities.
  • Oversee the development and execution of joint success plans with customers.

• Operational Oversight

  • Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.
  • Monitor and improve service level performance, issue resolution, and customer satisfaction.
  • Lead cross-functional initiatives to optimize account operations and support scalability.

• Contract & Compliance Management

  • Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.
  • Partner with legal and finance teams to handle risk and ensure contractual integrity.

• Market Strategy & Growth

  • Analyze market trends and customer feedback to inform strategic decisions.
  • Find opportunities for expansion, upsell, and innovation within existing accounts.
  • Collaborate with product and marketing teams to align offerings with customer needs.

• Executive Reporting & Insights

  • Provide regular updates to executive leadership on account health, risks, and opportunities.
  • Deliver actionable insights based on performance data, customer feedback, and market intelligence.

Requirements

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 15+ years of experience in account management, customer success, or operations leadership.
• 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.
• Consistent record of leading large teams and handling complex customer relationships.
• Strong critical thinking, negotiation, and communication skills.
• Deep understanding of contract management, SLAs, and regulatory environments.
• Ability to travel as needed across North America.
• Executive presence with the ability to influence senior partners.
• Passion for customer success and operational excellence.
• Experience working with government or public sector clients.
• Familiarity with digital gaming platforms and emerging technologies.

We Offer

• Competitive salary range: $154,000 - $286,000 per year
• Comprehensive benefits package
• Hybrid work pattern
• Permanent contract type

About the Company

Aristocrat Leisure Limited is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). We offer a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, iLottery, and free-to-play mobile games, serving customers and entertaining millions of players worldwide every day.