Senior Account Director Digital Solutions / Client Partner (m/f/x)
Job description
About the Position
Senior Account Director Digital Solutions / Client Partner (m/f/x)
About Virtual Identity
Virtual Identity (VI) is a digital agency built on Human-Centered Business Growth: combining empathy for people with insight from data to drive real digital success. With around 140 colleagues across Freiburg, Munich, Vienna, and Porto (and remote), we cover the full spectrum from Consulting and UX Research to UX/UI Design, Software Development, and Digital Marketing - always learning in close collaboration with our clients.
Location
Munich; Freiburg; Vienna
Employment Type
Full time
Location Type
Hybrid
Department
Account Management
About the Role
This is a client-lead role. You own client relationships and the commercial growth that comes with them. No disciplinary responsibility. At VI leading isn’t about hierarchy or reporting lines. You set direction and get people pulling towards it, but you don’t manage them on paper. Not an operational project role. You do not manage or run projects or manage delivery day-to-day. If what energizes you is owning the client and growing the business - rather than carrying disciplinary responsibility or running project operations - you are in the right place!
Responsibilities
- The Client Relationship: You build close, trusting partnerships with a portfolio of clients and are their primary point of contact.
- The Business Value: You do not just process briefings. You actively help clients uncover and solve their real business challenges.
- The Order Volume: You turn business challenges of your clients into signed offers. Together with the Client Partner team you are accountable for the agency’s annual order volume.
- The Account Rituals: You shape the account team rituals to create the right atmosphere, ambition, and dedication to deliver outstanding results that win the clients’ hearts and minds.
Requirements
- A genuine pull towards owning client relationships, commercial growth, and energizing the team around the client.
- At least 6 years in client service, account management, or consulting (agency side or in-house).
- A completed university degree (engineering, economics, or similar) or a comparable qualification.
- A strategic mindset and real enthusiasm for digital topics.
- Curiosity about people: You connect easily, listen closely, and quickly see what matters.
- Proficient English and very good written and spoken German is mandatory.
What We Offer
- Exciting projects with well-known brands.
- A team of motivated colleagues who genuinely enjoy working together.
- Continuous learning through our VI Academy.
- Flexibility to work from one of our offices or fully remote.
Contact
Marion Huwatscheck
[email protected]
Sound like your kind of place? We'd love to hear from you.
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