Senior Account Executive (Enterprise/EMEA)

About the Position

At parcelLab, we help leading retailers turn post-purchase moments into experiences customers remember, and come back for.

Our platform is used by brands like John Lewis, AllSaints, Yeti, SharkNinja, and IKEA to power post-checkout communication, drive retention, and build long-term loyalty.

We’re hiring a Senior Account Executive (Enterprise/EMEA) to join our EMEA sales team (UK-based, London preferred). This is a true enterprise role: complex sales cycles, senior stakeholders, and high-value deals with some of the most sophisticated retailers in the region.

Responsibilities

• Build and own a healthy enterprise pipeline across a defined region or account set
• Lead senior-level, consultative conversations focused on business outcomes
• Run deep discovery and translate customer challenges into clear value stories
• Build ROI-driven business cases and commercial proposals
• Navigate complex buying groups, legal, and procurement processes
• Coordinate internal teams to move deals forward
• Forecast accurately and communicate clearly with sales leadership

Requirements

• Strong experience selling B2B SaaS at enterprise level
• Proven success selling into large retailers or consumer brands
• Track record of closing complex, high-value, multi-stakeholder deals
• Comfortable owning pipeline generation alongside SDR support
• Commercially sharp, with experience building value-based business cases
• Familiar with structured sales methodologies (e.g., MEDDICC)
• Clear, confident communicator with senior executive presence

Nice to Have

• Success selling into DACH, BENELUX, and/or the Nordics
• Experience in ecommerce, CX, martech, or logistics tech
• Scale-up experience
• Additional European languages

We Offer

• Be part of a fast-growing SaaS company backed by strong investors and global brands
• Learn from a world-class sales team and progress your career in a high-impact role
• Competitive compensation and commission structure
• Remote-first culture with flexible work environment
• Collaborative, inclusive, and ambitious culture

Perks & Benefits

🧠 Plenty of room for your own ideas...space to try, fail, and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices, or a mix that suits you. Not close to one of our offices? No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness, and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse, and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About the Company

parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It’s all in a day’s work for us:

• Monitor over six million shipments per day
• 175+ countries across the globe use our tracking pages
• 1000+ brands use parcelLab for their post-purchase experience
• Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD
• 150+ employees around the globe, driving innovation together

Equal Opportunities

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.