About the Position

GR8_TECH builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale - from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology - we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action - join us.

Why this role exists:

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.

Responsibilities

Strategy & Business Growth

Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
Defend and negotiate complex commercial proposals-including discounts, SLA compensations, and renegotiations-balancing client satisfaction with company profitability.
Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.

Requirements

Must-Have

3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).
Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.
Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
Solid technical literacy-understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
Resilience and empathy in communication.
A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
Excellent time management skills and ability to prioritize effectively.

Nice to Have

Experience training or mentoring junior Account Managers.
Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
A strong network of existing operator contacts in the iGaming industry.

We Offer

Benefits

Cafeteria Benefits - annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
Paid maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited sick leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + growth programs.

Our Culture & Core Values

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.

About the Company

At GR8 Tech, you're a vital part of a groundbreaking community in the iGaming industry. Join Us. Do Great Work.

Get Ready for GR8 Benefits!

Working at GR8 Tech means being part of a winning team. In addition to vacancies and jobs, we offer our employees a comprehensive benefits package designed to keep them in top form professionally and personally.

Childcare Support: Payment for courses, education, and childcare within the budget to support the child's development.
Corporate Life Insurance: At GR8 Tech, caring is winning. Work in a company where we provide robust corporate life insurance, so you and your loved ones have peace of mind, whatever twists and turns life may take.
Benefit Cafeteria:
- Health and Wellness Coverage
- Fitness Compensation
- Home Workspace Organization
Professional Growth Opportunities:
- Educational events
- Participation in tech and business conferences
- Assistance in publishing articles in leading specialized publications and blogs
Time Off and Special Leaves:
- Vacation and additional special days
- Sick leaves
- Emergency leave
- Public Holidays
- Maternity/Paternity leave
Relocation Boost: Embark on a new professional journey with our relocation program! We're here to support you every step of the way. *Ask your recruiter about additional benefits in the current region

Want to explore more?

Media: Stay up-to-date with our press releases and media coverage. Discover the latest news and updates about GR8 Tech!
Events: Keep informed with the latest iGaming events and conferences. Mark your calendars and be part of the conversations driving iGaming forward!

Solutions

Hyper Turnkey
Crypto Turnkey
Light White Label
GR8 Sportsbook
Infinite Casino Aggregation

Platform

GR8 Tech Platform
GR8 Tech AI
Sportsbook
Sportsbook iFrame
Sportsbook API
Casino
CRM
Payments Gateway
PAM
CMS
Affiliate platform

Company

Careers
Events
Media
Success Stories
Newsroom

Resources

Blog
Guides
Video Tutorials
Glossary
Sports Catalog
Casino Providers Catalog
Casino Games Catalog
Knowledge Hub
Acceler8 Lab

Contacts

[email protected]
Spyrou Kyprianou Ave 120, Limassol, Cyprus

GR8 Tech operates solely as a B2B software service provider within the iGaming industry, and as such, does not offer or operate direct gambling services to consumers on this website.

Senior Account Manager

Tech Stack

Job Description, Responsibilities & Requirements