Senior Account Manager

About the Position

Senior Account Manager

Sydney, Australia

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai, and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions, and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

Your Role in a Nutshell

In this role, you’ll manage a portfolio of clients, build strong relationships, and help drive successful campaigns and new business opportunities across VML Commerce.

You’ll work closely with Account Directors and multidisciplinary teams to turn client objectives into great work, while leading projects from brief through to delivery. You’ll also support and mentor junior team members and help identify opportunities to grow our client relationships.

Responsibilities

• Manage day-to-day client relationships across campaigns and projects.
• Support the Account Director and identify opportunities to grow existing accounts.
• Lead medium to large projects from brief through to delivery.
• Bring strategic thinking to client challenges and help translate objectives into clear actions.
• Lead and collaborate with multidisciplinary and cross-agency teams.
• Manage project timelines, budgets, SOWs, billing, and delivery.
• Lead client meetings, presentations, and project briefings.
• Keep up to date with clients, their industries, competitors, and emerging trends.
• Identify new opportunities and contribute to pitches and new business.
• Mentor and support Account Managers and junior team members.
• Proactively manage risks, dependencies, and client expectations.

Requirements

• Strong experience in an Account Management role within an agency or client-side environment.
• Experience managing large-scale campaigns, ideally across events, experiences, activations, or experiential work.
• Strong understanding of digital, marketing, and emerging industry trends.
• Proven ability to build and maintain trusted client relationships.
• Strong communication and presentation skills.
• Experience leading multidisciplinary teams and managing multiple projects at once.
• Strong project, financial, and organizational management skills.
• Strategic mindset with the ability to turn thinking into action.
• A proactive, solutions-focused approach and a genuine desire to get things done.
• Ability to mentor and support the development of junior team members.

VML AUNZ Highlights

There are many things that make VML an awesome place to work, but we think there are a few worth mentioning:

• Summer Days - 5 paid afternoons off each year during daylight savings time.
• Birthday Leave - a paid day off to celebrate your Birthday each year.
• Loyalty Leave - a paid day off each year to celebrate your work anniversary.
• Employee Assistance Program access 24/7 support.
• Mental Health Support.
• LinkedIn Learning access for all employees.
• Foundation Day - the anniversary of our establishment where every employee works together to give back to the community.
• PerkSPACE - a dedicated platform for employee benefits that help you save, grow, and generously make life easier.
• Parental Leave Policies.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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