Senior Account Manager Retail

About the Position

Senior Account Manager Retail - Montenegro

Glovo, part of the Delivery Hero Group, is the world’s pioneering local delivery platform. We are looking for a Senior Retail Account Manager to join our team in Podgorica, Montenegro. This role is full-time and offers a unique opportunity to be part of a fast-growing, innovative company.

Responsibilities

As a Senior Retail Account Manager, you will:

• Own the Joint Business Plan (JBP) for top partners, defining the year roadmap to boost GMV and market share.
• Build and scale a high-impact partner portfolio, identifying untapped business opportunities and creative collaborations.
• Act as the primary point of contact (POC) from day one, leading negotiations and onboarding new accounts to ensure a ‘win-win’ ecosystem.
• Manage a portfolio of accounts, acting as their go-to contact for daily operations and performance improvements.
• Maintain a professional, proactive, and high-standard relationship with our partners, representing our brand in every interaction.
• Dive into the data to spot issues (like high cancellation rates or slow prep times) and work directly with partners to fix them.
• Take charge of bringing new partners onto the platform, ensuring their digital storefronts are set up for day-one success.
• Drive onboarding excellence: Streamlining partner setup through precise city coverage, catalogue synchronization, and operational rigor to guarantee long-term success.
• Maintain high-level engagement through monthly and quarterly business reviews, becoming a trusted advisor to stakeholders.
• Navigate a high-task environment with ease, turning complex multidisciplinary problems into elegant, scalable solutions.

Requirements

• Relationship Management: 2+ years of experience managing robust, long-term partnerships.
• Analytical Power: Comfortable with complex data sets, using them to back up your business judgments and strategy.
• Retail Expertise: Thorough understanding of retail P&L, revenue dynamics, and the drivers that move the needle in the digital marketplace.
• Communication: Exceptional English proficiency and the ability to command a room, whether you're presenting to internal teams or external partners.
• Negotiation Prowess: Proven track record of managing large-scale accounts and negotiating commercial terms that drive value.

Nice to Have

• Customer-Centric Mindset: Enjoy building relationships and helping others succeed.
• Adaptability: Thrive in "controlled chaos".
• Retail Passion: Genuine interest in how the retail and delivery industry works.

We Offer

• An enticing equity plan that lets you own a piece of the action.
• Private health insurance.
• Monthly Glovo credit.
• Discounted gym memberships.
• Access to online therapy and wellbeing programs.
• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• Enhanced parental leave.

About the Company

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We thrive on diversity and believe it enhances our teams, products, and culture. We are committed to providing equal opportunities to talent from all backgrounds.

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram, check out our LinkedIn, and visit our website!