Senior Account Manager – Tieto Tech Consulting (m/f/d)
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Senior Account Manager – Tieto Tech Consulting (m/f/d)
Location: Varna, Bulgaria
Employment Type: Full-time
Work Location Type: Hybrid
Tieto Tech Consulting is looking for a highly skilled and motivated Senior Account Manager to join a project within a Telecom Team for our esteemed client BICS.
Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence. Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth! Tieto-BICS team has been growing since 2010… and we are looking forward to grow with you!
Responsibilities
- Promote and sell BICS as a leading international Messaging Hub for traffic worldwide.
- Manage messaging relationships with customers within the assigned portfolio and optimize profitability across both selling and buying activities.
- Perform daily monitoring of customer traffic, win-back actions, promotions, and related commercial activities.
- Facilitate cross-selling opportunities with customers.
- Negotiate termination rates with existing accounts to maintain competitive cost structures for outbound traffic.
- Coordinate activities aimed at maximizing traffic volumes, including fraud management activities.
- Monitor traffic volumes daily to prevent illegal termination, AIT, and other fraudulent activities.
- Participate in and coordinate investigations of fraud cases together with customers and suppliers within the assigned portfolio.
- Ensure proper implementation of commercial relations within the operational framework and support effective cooperation with internal teams.
- Coordinate financial, technical, legal, and administrative matters related to the messaging business, including billing, collections, dispute resolution, and contracts.
Requirements
- 5+ years of experience in Account Management, Sales, or Customer Relations.
- Hands-on experience in telecom wholesale messaging, with a strong focus on A2P SMS (SMS hub / aggregators), and solid understanding of routing, termination, pricing dynamics, and the global messaging ecosystem.
- Upper-Intermediate English level or higher.
- Good analytical and negotiation skills.
- Experience working with international customers.
- Ability to travel abroad several times per year for conferences and business events.
Personal Skills
- Customer-oriented mindset.
- Strong commercial aptitude.
- Strong communication and interpersonal skills.
- Entrepreneurial mindset and proactive attitude.
- Team player with the ability to manage a large portfolio of customers.
- Good organizational and problem-solving skills.
We Offer
At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
About the Company
We are Tieto - A leading software and technology consulting company.
We provide customers across different industries with mission-critical solutions through our specialized software businesses Tieto Caretech, Tieto Banktech, and Tieto Indtech as well as Tieto Tech Consulting business.
Our around 14,000 talented vertical software, design, cloud, and AI experts are dedicated to empowering our customers to succeed and innovate with the latest technology.
Tieto’s annual revenue is approximately EUR 2 billion. The company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.