Senior Administrative Associate (Hybrid)

About the Position

Senior Administrative Associate (Hybrid)

RRD is seeking a dedicated Senior Administrative Associate to join our team in a hybrid role. This position offers a unique opportunity to provide essential administrative support and expertise to our organization.

Responsibilities

• Perform administrative support tasks: Including answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge).
• Oversight for confidential company information: Including corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information, etc.
• Utilize appropriate logs and/or tracking software: For all administrative support work.
• Ensure job tickets are properly filled out: Before beginning work.
• Thoroughly assess job requests: And ensure appropriate completion of job tasks throughout the task lifecycle.
• Communicate with team members, lead, supervisor, or client: On job or deadline issues.
• Meet contracted deadlines: For accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Assist in developing training plans and process maps: For the administrative operation.
• Deliver training plans to a team of Admins.
• Serve as a subject matter expert and resource: For junior employees.
• Interact with clients: In person, over the phone, via video, or electronically.
• Prioritize workflow.
• Perform Quality Assurance: On own work and work of others.
• Answer telephone, emails, and place service calls: When needed.
• Adhere to company policies: In addition to client site policies.
• Use equipment and supplies: In a cost-efficient manner.

Requirements

• High school diploma or equivalent education.
• Minimum 2 years of administrative support experience: In a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of 1 year or more. Formal education and/or training may be considered in lieu of experience.
• Advanced in the use of MS Office software: (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client.
• Familiar with other software programs: For providing administrative support.
• Strong attention to detail:; able to work on multiple projects simultaneously.
• Good organizational skills.
• Ability to meet deadlines: And complete all projects in a timely manner.
• Ability to handle sensitive and/or highly confidential documents and information: With professionalism and discretion.
• Good judgment: To make decisions that conform to business needs and policy.
• Good problem-solving skills: With the ability and understanding of when to escalate a problem to a supervisory level.
• Ability to maintain professional composure: When working with immediate deadlines.
• Ability to work both independently and collaboratively: As part of a team.
• Ability to work in a fast-paced environment.
• Ability to communicate professionally: Both verbally and in writing.
• Demonstrate proficiency in using equipment/technology/software and hardware: Necessary to perform job functions.
• Self-motivated with a positive attitude.
• Proven customer service skills: Required to create, maintain, and enhance customer relationships.

We Offer

• Competitive salary: USD 18.22 - USD 25.53 per hour.
• Hybrid work environment.
• Comprehensive benefits package: Including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages.
• Parental leave, adoption assistance, tuition assistance: And employer/partner discounts.

About the Company

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

RRD is an Equal Opportunity Employer, including disability/veterans. At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.