Senior Agentic Business Analyst

About the Position

Ciklum is looking for a Senior Agentic Business Analyst to join our team in Spain. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

As a Senior Agentic Business Analyst, you'll become a part of a cross-functional development team engineering experiences of tomorrow. You will work in the project for a leading global payments platform that connects businesses and consumers across 260 payment types in over 40 countries. With over 20 years of experience and an annual transaction volume exceeding $150 billion. You will work in an automation COE, collaborating with a centralized AI Platform team, IT, DevOps, etc.

Responsibilities

• Conduct Process Discovery: Partner with human agents to shadow workflows, conduct detailed process walkthroughs, and map end-to-end "as-is" processes across 50+ operational areas
• Evaluate & Classify Opportunities: Assess candidate processes against structured criteria to qualify and categorize them for Robotic Process Automation (RPA), Intelligent Document Processing (IDP), or Agentic AI (Azure specific)
• Calculate ROI & Prioritize: Develop business cases and cost-benefit analyses to build a high-value automation roadmap
• Draft Documentation: Author comprehensive Process Definition Documents (PDDs) that translate business requirements into clear specifications for developers
• Design Human-in-the-Loop Workflows: Architect "to-be" processes that eliminate operational bottlenecks and create seamless handoffs between automation tools and human agents for exception handling
• Lead Testing & Implementation: Collaborate with automation developers during build cycles, define test scenarios, and lead User Acceptance Testing (UAT) with operational teams
• Manage Change & Enablement: Serve as the liaison between technical teams and operations, guiding change management efforts and training human agents to interact with new automated systems
• Track Post-Launch Metrics: Establish operational KPIs (e.g., handle time reduction, error rates, bot utilization) to measure benefit realization and continuous improvement

Requirements

• Experience in Automation Delivery: 3–5+ years of experience as a Business Analyst, Solution Architect, or Process Consultant specifically focused on RPA (e.g., UiPath, Automation Anywhere, Power Automate) and AI/ML integrations (e.g., OCR, IDP, LLMs, Azure)
• Process Modelling Mastery: Advanced proficiency in process mapping methodologies (BPMN 2.0) and tools like Lucidchart, Visio, or ARIS
• Analytical & ROI Modelling Skills: Strong data-gathering and analytical skills to quantify process volumes, exception rates, potential time savings, and financial return on investment
• Stakeholder & Front-Line Engagement: Proven ability to work directly with operational agents, translating hands-on feedback and edge cases into precise technical requirements
• Agile/SDLC Experience: Solid understanding of Agile frameworks, managing automation backlogs, writing user stories, and defining acceptance criteria
• Process Optimization Mindset: Demonstrated ability to evaluate whether a process needs rule-based automation, AI enhancements, or fundamental process re-engineering before automating

Nice to Have

• Preferred Certifications: Recognized certifications in RPA platforms (e.g., UiPath Certified Business Analyst), Lean Six Sigma (Green/Black Belt), or Agile frameworks (CSPO/PSPO)

We Offer

• Care: Your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and 4 additional undocumented sick leave days
• Tailored education path: Boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses, and company-paid certifications
• Growth environment: Share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up. We are there to support your work-life balance and provide 23 vacation days
• Opportunities: We value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally, and fulfill your potential
• Global impact: Work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: Feel empowered with a friendly team, open-door policy, informal atmosphere within the company, and regular team-building events

About the Company

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Based in Málaga, our team thrives in one of Andalusia’s leading tech hubs. Enjoy a hybrid work setup, the sunny Mediterranean vibe, and endless opportunities to grow your skills on global-scale projects.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.