Senior AI Business Process Analyst (Partner/Channel Selling)

About the Position

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

You will combine deep SaaS Partner/Channel GTM domain knowledge with experience defining decision-grade signals for partner-led selling, and partner with engineering to bring them to life as AI agents. In this role, you will identify where partner managers and channel leaders need real-time signals, and work with engineering to build and prioritize the roadmap for how AI-generated signals power partner-sourced decisions across the business.

Responsibilities

• Lead business process analysis and discovery sessions with Partner/Channel and Channel leadership to understand the current state, then articulate the future state and where AI should help.
• Turn ideas into actionable, AI-powered insights and recommendations by identifying where partner business managers, sellers, and sales leadership lack clarity, context, or preparation, and map the current seller process to pinpoint where AI should help.
• Assess feasibility before building with engineering, including required data inputs and quality, business logic, dependencies, fit within existing seller workflows, and success metrics.
• Write, test, and refine prompts and output formats for AI-generated content such as meeting briefs and deal summaries, and evaluate every output by whether it helps a seller or manager decide faster or better, retiring or reworking what doesn’t improve outcomes such as win rate, forecast accuracy, or rep productivity.
• Monitor AI solution performance and adoption, gather seller feedback, continuously optimize output quality, reliability, and business impact, and report results to leadership to guide prioritization and investment.

Requirements

• Core Skills:
  • AI/ML technologies
  • AI-driven solutions
  • AI agents
  • AI workflows
• Secondary Skills:
  • PRM platforms
  • Co-sell platforms
• Experience: 4-7+ years of experience in a GTM analyst, RevOps, Partner Operations, or Channel Strategy role at a B2B SaaS company, with strong domain knowledge of partner/channel-led selling
• Proven ability to translate an ambiguous partner-motion pain point into a concrete, buildable signal specification
• Track record of successfully shipping analytical solutions or processes that partner teams actively adopted in production

Nice to Have

• Proven ability to leverage AI technologies and workflows to drive operational efficiency, backed by exposure to how AI agents or models are built
• Experience with multiple signal types, showing analytical range across diverse partner motions (referral, reseller, co-sell)
• Familiarity with PRM and co-sell platforms such as Impartner, Crossbeam, or Salesforce PRM

We Offer

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

About the Company

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.