About the Position

Senior AI Engineer

Location

Ukraine (Remote)

Employment Type

Full time

Department

Revenue Operations

About the Company

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.

Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions.

Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making.

After 18 years in the market, we power more than 10% of global M&A activity, grow at 30%+ YoY, and are now scaling 5x globally to disrupt the VDR category and reach unicorn status by 2029.

Responsibilities

Design, build, and operationalize AI-enabled automations and agent-driven workflows across our Revenue Systems.
Strengthen CRM systems ownership, integrations, and process scalability across GTM operations.
Support the Revenue Systems Engineering team's shift toward an automation-first operating model.
Evaluate which Revenue Systems processes are realistically automatable vs. human-owned.
Design and implement integrations between HubSpot, internal systems, and external tools required for AI-enabled workflows.
Improve and maintain CRM process logic, ownership/routing logic, and related workflow automation.
Support technical investigations, automation QA, and production stabilization for newly introduced AI/agent flows.
Partner cross-functionally to align business rules, controls, and expected outputs for automated processes.
Contribute to future-state architecture and process hardening across Revenue Systems.

Requirements

4+ years of experience in revenue systems, CRM engineering, business systems, automation engineering, integrations, or technical operations.
Usage of AI tools (e.g., Claude, ChatGPT, Gemini) as a primary way to build, accelerating workflow and code development, while critically validating, debugging, and explaining AI-generated code and SQL.
Practical, hands-on experience designing and building production-grade AI/LLM workflows and agentic orchestration.
Expert SQL skills: advanced query design (CTEs, window functions), performance and cost optimization at scale, parsing semi-structured/JSON data, and building validation/reconciliation checks to prove output correctness.
Strong architectural background in platform selection, configuring scalable object/association logic, and preventing workflow conflicts across connected business systems.
Advanced analytical and systems thinking, with the ability to dive deep into complex datasets, draw accurate conclusions, identify causal links, and think beyond immediately available facts to build long-term solutions.
Strong English language proficiency (B2/C1 level) for clear communication and documentation.
Exceptional communication and facilitation skills, with the ability to lead cross-functional discussions, translate complex technical topics into business language, speak directly to the point, and reach mutual agreement.
A proactive, high-ownership mindset focused on continuous self-development, process optimization, spotting system vulnerabilities, and going the extra mile for better results.

We Offer

For your best work

Remote-first flexibility to shape your ideal workday.
Home workplace budget.
Resilient home budget for Ukraine-based teammates.
Resilient office in Kyiv & co-working expense coverage.
Individual IT budget for extra equipment.
Top-tier tech and AI-powered tools.

For your growth

Access to Ideals Academy with numerous courses.
Investment in external learning and development activities.
Guidance in Personal Development Plan creation.
Professional literature and subscriptions coverage.
Support of your passion as a speaker or writer.
Internal talent mobility opportunities.

For your well-being

Medical insurance and Wellness Package for sports activities.
Full coverage of mental health sessions for Ukrainian teammates.
Funding for sports competitions.
20 business days of paid time off per year.
Unlimited health-related time-off.

Extra perks

Budget for meetups with your team.
Generous internal referral program.

Our Culture

Commitment, Excellence, Collaboration, Trust, and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Senior AI Engineer

Job description