Job Description, Responsibilities & Requirements
About the Position
We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.
About the Role
We are looking for a Senior AI Engineer ready to work at the heart of production AI systems. You will contribute directly to two core services: Conversation Brain, an LLM-driven conversation engine, and Ambient ORA, a speech assessment engine powering multiple products. The role sits at the intersection of product engineering and AI science, bridging research outputs from the R&D team into production-grade services.
Responsibilities
- Design, develop, and optimize AI-driven content generation workflows.
- Contribute directly to our codebases, building and maintaining agentic workflows using Python (FastAPI, CrewAI, LangGraph, LangChain) and Go where needed.
- Build and maintain agentic workflows using CrewAI, LangGraph, and LangChain.
- Ensure code quality through unit and integration tests written as part of the development workflow, in line with our shift-left approach where developers own test creation.
- Operationalize AI models in collaboration with the AI R&D.
- Implement LLM observability and evaluation using Langfuse, OpenLit, and New Relic.
- Design and run LLM evaluation benchmarks and regression detection.
- Integrate and manage resources across Azure (Container Apps, Service Bus, Blob Storage) and AWS.
- Ensure robust CI/CD pipelines and contribute to SDLC best practices.
- Package, deploy, and scale applications using Docker; Kubernetes experience is a plus.
Requirements
- Strong Python development skills (FastAPI) and hands-on experience with agentic and LLM frameworks (CrewAI, LangGraph, LangChain, or equivalent).
- Production experience with LLMs, including prompt engineering, model evaluation, and operationalizing research outputs into production services (Azure OpenAI, Google Vertex AI).
- Practical experience with Azure services (Container Apps, Service Bus, Key Vault, Blob Storage) and familiarity with AWS.
- Experience with LLM observability and monitoring tools (Langfuse, OpenLit, New Relic, or equivalent).
- Experience with Bedrock
- Solid grasp of CI/CD, DevOps, and SDLC. Working knowledge of Docker, with k8s experience as a plus.
- Familiarity with ML/NLP tooling (PyTorch, Hugging Face Transformers, spaCy, scikit-learn) a strong plus.
- Daily user of AI development tools (Cursor, Claude Code, Copilot).
- Fluent English, spoken and written.
Nice to Have
- Working knowledge of Go, with the ability to read, modify, and maintain existing Go services.
We Offer
- Opportunities for certification and training
- Dual monitor setup and high-spec workstations
- English courses
- Gym allowance
- Medical Reimbursement
- Full salary covered up to 20 days of sickness
- Flexible working hours
- Loyalty scheme
- Team building activities, special events and conferences
- UK/EU Travel opportunities
- Snacks and drinks in the office
About the Company
Our work focuses on powering your vision through innovation. We provide one partner for every software solution, extending teams with our experts. Our capabilities span Artificial Intelligence, Technology, Application development, Product, Delivery, Architecture, Integration & Support. We are part of Insight, the leading global solutions integrator, and have been building exceptional software since 2009. Our culture is driven by people, powered by purpose.
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Push boundaries – for yourself and your field, collaborate with like-minded people and deliver transformative software.