Senior AI Implementation Engineer (x/f/m)

About the Position

Senior AI Implementation Engineer (x/f/m)

Join Doctolib as a Senior AI Implementation Engineer in Berlin, Germany, and contribute to our AI-powered technologies.

About Doctolib

At Doctolib, we’re reinventing the daily lives of health professionals and empowering people to live healthier across Europe. More than 3,000 Doctolibers across France, Germany, Italy, the UK, and the Netherlands are building a new generation of AI-powered technologies and services, trusted by 580,000 health professionals and over 100 million patients every day.

AI is at the heart of how we build and how we work. At Doctolib, AI fluency is a core skill for every team member: we foster a culture leveraging AI to drive efficiency, quality, and impact at scale.

Responsibilities

• Technical Installations and Configurations: You will take on technically demanding installations and configurations of the AI-supported phone assistant for key accounts, including complex phone systems and escalation cases, ensuring a consistently good onboarding journey for our customers.
• Multi-Onboarding Strategy: You will drive our multi-onboarding strategy and, in the medium term, also be responsible for onboarding our calendar and our all-in-one practice software, in close collaboration with other technical onboarding teams.
• Stakeholder Management: You will be the primary technical contact for key accounts, their IT, key account managers, and actively maintain cooperation with internal stakeholders from Sales, Deployment, and Product.
• Knowledge Transfer & Coaching: You will coach colleagues, proactively share your expertise, and define best practices, playbooks, and training materials to increase the technical level and consistency across the entire team.
• Project Management: You will initiate and lead cross-functional projects for process improvement and drive the targeted use of AI tools to automate repetitive tasks and free up capacity for what matters most: our customers and their patients.
• Data Utilization: You will use operational data and customer feedback to drive improvements in product and process, for example, in feedback loops with Tech and Product.

Requirements

• Experience: Several years of experience in technical onboarding or technical support with complex systems, ideally with telephone systems or similar telecommunications infrastructure.
• Customer Support: Experience in direct customer support and stakeholder management with external contacts and internal teams.
• Self-learning: Independent learning readiness and proven impact in process and project responsibility.
• AI Tools: Experience in the active use of AI tools and in promoting their meaningful use within the team.
• Languages: Fluent in German (C1) and English (at least B2).

We Offer

• Deutschlandticket: A Germany ticket sponsored by Doctolib if you work from the office or in a hybrid mode.
• Vacation Days: 28 vacation days + 1 additional day for each full employment calendar year (max. 30 days).
• International Work: The possibility to work 10 days a year from abroad.
• Health Insurance: A company health insurance with individual benefits (e.g., dental cleaning, etc.).
• Pension Plan: A company pension plan with an employer contribution of 40% (15% during the probationary period).
• Employee Stock Ownership Plan: Participation in Doctolib's long-term employee participation program DoctoGrowth.
• Parent Care Program: The Doctolib Parent Care Program, which includes extra parental leave (1 month) and more.
• Mental Health Support: Free mental health and coaching sessions via an external partner.
• Meals: In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers.
• Sports: A subsidized sports program with our partner Urban Sports Club.
• Support for Caregivers: For caregivers and employees with disabilities, there is an offer that includes more flexible working hours, additional leave for medical reasons, and psychological support.
• Employee Stock Ownership Plan: Participation in Doctolib's long-term employee participation program DoctoGrowth.

Interview Process

• Interview with the Talent Team
• Interview including Livecase with the Hiring Managers
• At least one reference check

Job Details

• Employment Type: Full-time
• Location: Berlin, Germany
• Work Mode: Hybrid (3 days in the office/week)
• Salary: 58,000 - 63,000€ gross/year (including 8% bonus)
• Start Date: Immediate

We pursue the vision of improving the health of everyone. This is also reflected in our recruiting. We evaluate applications solely on the basis of qualifications and motivation. Discrimination is not tolerated here.

The more diverse our team and ideas, the more our product will be able to improve the health of our users. Therefore, we invite you to apply with us, regardless of gender, religion, age, sexual orientation, ethnic origin, or disability.

To ensure equal opportunities, you can omit details such as photos, age, etc., in your application. Please let us know what provisions we can make to support you best. We look forward to digitizing the healthcare system with you!

All provided information will be processed by Doctolib for application management. For details on data processing, please click here.

For questions or if you wish to exercise your rights, please contact hr.dataprivacy(at)doctolib.com.