Senior Analyst, Business Workforce Solutions

About the Position

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

We are currently seeking a Senior Analyst, Business Workforce Solutions to join our team in London, UK. This is a 12-month Fixed Term Contract (FTC) role with high visibility and interaction with senior leadership.

Responsibilities

• Work collaboratively with account management teams to gain a profound knowledge of workstreams and performance metrics.
• Develop and maintain demand, workload, and staffing forecast models based on historical data for short-term operational execution and long-term budget planning.
• Maintain historical data hygiene and proactively adjust forecast models to account for changes in business processes and metrics.
• Gather and analyze data to identify trends and/or patterns and make recommendations to reduce workload and improve productivity for stakeholder teams.
• Research and identify potential risks in staffing levels and develop and implement plans to mitigate these risks.
• Utilize system reporting tools to analyze current business processes and support continuous process improvements.
• Identify opportunities for improvement through data by setting targets, understanding drivers, assessing performance, and modeling scenarios.
• Present results back to the business in a structured, data-driven manner, simplifying complex concepts for non-technical audiences.
• Use a problem-solving approach that gets to the underlying business questions, using a variety of data sources and information.

Requirements

• Technical Skills: Advanced SQL skills and competence in use of analytical tools including Excel, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, SPSS, Matlab, or Python is a plus.
• Analytical Mindset: A problem-solving approach that gets to the underlying business questions, using a variety of data sources and information.
• Stakeholder Partnership: Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational approval at senior levels.
• Effective Communicator: Build and sustain effective communications with other roles involved in the project.
• Flexible Approach: Tailor expert knowledge to meet specific circumstances.
• Education: Educated to degree level or equivalent.

We Offer

• Opportunity to work in a global travel company with a supportive and inclusive work environment.
• Be part of a team that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
• Competitive benefits and professional development opportunities.

About the Company

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important Notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.