Senior Application Support & Maintenance

About the Position

Senior Application Support & Maintenance

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and UI design, managed services, product development, and software development.

In Buenos Aires within the Life Sciences industry, we are actively seeking a professional to strengthen our team dedicated to Application Support & Maintenance. You will be part of the Manufacturing and Supply Chain vertical, ensuring the operational stability of mission-critical systems. Advanced English proficiency is a mandatory requirement for this position, as you will interact daily with global teams.

Responsibilities

• Ensure the operational stability and effectiveness of MES and critical manufacturing systems through proactive monitoring and support.
• Execute application deployments and adaptations following the official change management process.
• Maintain systems in a validated state (GxP), ensuring high-quality documentation and compliance with CSV procedures.
• Handle technical and functional incidents throughout their entire lifecycle, coordinating with global teams and software vendors in English.
• Contribute to the continuous improvement of the solution landscape and knowledge base.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent project experience)
• Advanced English skills (verbal and written) – Mandatory.
• A minimum of 5 years of experience in IT, with at least 3 years specifically focused on MES application support, configuration, and deployment.
• Strong experience in the Pharmaceutical/Life Sciences industry, with solid knowledge of GxP and Computer Systems Validation (CSV).
• Technical proficiency in Microsoft SQL Server (2016+) and Microsoft Windows Server (2016+).
• Experience working with Red Hat JBoss Enterprise Application Platform (JBoss EAP) and middleware (XML, SOAP UI).
• Expertise in Incident, Problem, and Change Management using tools like ServiceNow.

Nice to Have

• ITIL V3/V4 certification.
• Knowledge of Kubernetes and Cloud Solutions.
• Scripting skills for automation.
• Experience with Serialization, Track & Trace, or Label Management systems.

We Offer

• Competitive salary
• Opportunity to work in a global and innovative environment
• Professional development opportunities
• Equal opportunities in recruitment, career development, and leadership

About the Company

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.

Application Process

1. APPLICATION: Send us your application, we are ready to hear your story and explore how we can grow together.
2. REVIEW: Our team carefully reviews every application with curiosity and care.
3. TALENT ACQUISITION INTERVIEW: You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people.
4. TECHNICAL INTERVIEW: Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation.
5. CUSTOMER INTERVIEW: For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better.
6. JOB OFFER: If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us.
7. WELCOME!: Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.