Senior Associate - Accounts Receivable - Collections

About the Position

Sutherland is seeking an attentive and goal-oriented person to join us as Senior Associate General Accounting–Accounts Receivable Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

• Be the Point of Contact: Enhance company’s cash flow by expediting collection of accounts receivable. Collects from small to large-dollar repetitive customers. Performs a wide variety of credit and collection administrative duties.
• Perform collections functions including communication to customers and clients, escalation to clients and customers where necessary, and monitor and maintain customers' accounts.
• Be responsible to manage inbound and outbound calls to recover from applicable/assigned accounts/customer.
• Process correspondence. Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals.
• Develops and maintains relationships with personnel at small to large-dollar repetitive customers.
• Coordinates collection effort with internal sales force and customer care teams.
• Identifies and monitors customer disputes and refers problem accounts to the respective groups.
• Locate and notify customers of delinquent accounts by telephone and email, in order to solicit payment.
• Confer with customers by telephone or email to determine reasons for overdue or short payments.
• Respond to customer inquiries.
• Advise customers on alternative payment plans.
• Refer discrepancies to higher level personnel for assistance.
• Perform other related duties and participate in special projects as assigned.
• Deliver experience to every customer meeting service standards.
• Consistently Deliver: Achieve all agreed KPIs. Work proactively to ensure potential issues are escalated appropriately.

Requirements

• Post-Secondary education (CAT/ACCA or Associate Degree) with 2-5 years of directly related work experience.
• High School Diploma is required (Bachelor’s degree is a plus).
• English proficiency language skills (maintain an English conversation, be able to read and write in English).
• Negotiation Skills - Collection Skills - Able to work positively in a fast-paced, changing environment.
• Ability to multitask and have excellent organizational skills.
• Building rapport, be able to show empathy - Effective Communication skills - Working knowledge of PC Environment - Comfort and familiarity with desktop tools.
• Experience working in a customer-centric environment is a plus.
• Experience working in a finance-related field is a plus.
• Experience working in collections is a plus.

We Offer

• Competitive salary
• Full-time position
• Opportunity to work with a leading global company

About the Company

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.