Senior Associate – Learning Deployment Specialist - Canada

About the Position

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title: Senior Associate – Learning Deployment Specialist - Canada

Function: Talent

Skill Level: Intermediate

Location: Kochi, India

Salary: Competitive

Date: 12 Aug 2026

Responsibilities

• Deploy learning programs end-to-end and produce virtual learning sessions.
• Build initial course schedules and submit requests to create/publish Schedule Offerings and content in SuccessFactors.
• Support end-to-end execution of learning deployment plans and budgets, including conference and event logistics.
• Monitor participant nominations and manage learner cancellations, no-shows, and re-assignments; coordinate new training dates.
• Serve as first point of contact for Talent Development queries related to assigned courses; manage shared mailboxes.
• Prepare facilitators for delivery (logistics, briefings) and support facilitator management.
• Provide oversight of deployment administration activities; review work performed by Deployment Administration teams.
• Manage and maintain SharePoint sites (joining instructions, learner/facilitator information) and ensure content relevancy.
• Host and produce online modules, webcasts, and virtual learning sessions; advise on best practices for interactivity.
• Act as vILT producer when centralized vILT support is unavailable; produce sessions using Microsoft Teams (and other platforms).
• Generate post-session artefacts/reports (attendance, polls, whiteboards, chat transcripts, Mural boards) and distribute as required.
• Send producer feedback surveys to facilitators/requesters and track actions.
• Liaise between learners, facilitators, and Talent teams; become a trusted adviser to facilitators and regional coordinators.
• Strictly follow Learning Admin process maps, procedures and work instructions; maintain SLA adherence and quality compliance.
• Realize operational excellence through the Learning Deployment Operating Model and contribute to process documentation/lessons learned.
• Support on-site learning delivery as required; arrange venues and accommodation for residential courses.
• Ensure CE credits are awarded where applicable; maintain accurate consumption/satisfaction reporting (L1–L3).
• Assist with GDS initiatives and other projects as assigned; follow organizational policies and processes.

Requirements

• Core Skills:
  • Proficiency with SuccessFactors (or similar LMS) and ServiceNow
  • Comfort with virtual learning technologies (MS Teams, Zoom, WebEx, Adobe Connect)
  • High proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, SharePoint)
• Secondary Skills:
  • MS Teams
  • Zoom
  • WebEx
  • Adobe Connect
  • ServiceNow
• Experience:
  • Experience working in Learning (or a strong interest in developing a career in Learning)
  • Experience in professional services or corporate environments, working in international and diverse teams
• Education:
  • Bachelor’s Degree in Commerce, Business Administration, Human Resources or related discipline required. Diploma in Human Resources is an advantage.

Nice to Have

• Certification/training in hosting MS Teams / Zoom / Webex sessions is an advantage (not mandatory).

We Offer

• Competitive salary
• Opportunity to work in a global organization
• Professional development opportunities
• Inclusive culture and support

About the Company

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.