Senior Associate, Platform Growth and Operations

About the Position

Senior Associate, Platform Growth and Operations

Hong Kong SAR

The Platform Growth and Operations team at Lalamove is dedicated to driving more holistic solutions to maximize the efficiency and balance of our marketplace. We are seeking a Platform Operations Associate who will support our business by combining data insights and local market intelligence to grow the marketplace while ensuring a good user experience through optimizing commercial settings and online platform tactics. You will also contribute to the product development process and maintain an ongoing dialogue with our city operations teams. You will need to wear many hats, work smart, and iterate quickly.

Responsibilities

• Optimize Supply-Demand Balance: Use driver incentives, user promotions, pricing strategies, and performance reviews to boost transactions, service quality, and user retention while addressing gaps.
• Data-Driven Decision Making: Analyze large datasets to create actionable insights, refine performance frameworks, and design experiments (e.g., A/B tests) for market-specific campaigns.
• Develop Localized Strategies: Create and implement tailored strategies for driver and user activation/retention, ensuring cost-effective budget allocation for growth and profitability.
• Collaborate and Support Initiatives: Partner with cross-functional teams, provide market feedback for product enhancements, and support regional/global projects like market expansions and peak season planning.

Requirements

• Over 3 years of experience in operations, analytics, or growth roles in a tech start-up/platform company preferred.
• Fresh graduates with relevant internships/projects may apply.
• Proficiency in data analysis and translating insights into action.
• Project management expertise with the ability to juggle stakeholders (market teams and different functional teams).
• Good understanding of marketplace dynamics (e.g., pricing elasticity, churn drivers).
• Entrepreneurial spirit with a bias for experimentation and rapid iteration.
• Strong communicator, fluent in English (written/spoken).

We Offer

• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a team that drives marketplace efficiency and balance.
• Collaborate with cross-functional teams to support global initiatives.

About the Company

Lalamove is a leading tech company dedicated to providing efficient and reliable logistics and delivery services. We are committed to protecting your personal data and respecting your privacy throughout the hiring process. For more information, please read our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.