Senior Atlassian Service Management Consultant – Jira Service Management & Assets

About the Position

Senior Atlassian Service Management Consultant – Jira Service Management & Assets

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About the Company

Communardo is a leading provider of software solutions and consulting services for the digital workplace. Our heart beats for modern work, agile processes, communication, and cooperation in companies. Our experts support customers from all industries in selecting the right software, implementing intelligent solutions, and developing customized apps. We support the introduction and operation of your solutions through training and change management, as well as managed services.

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About the Role

We are growing our Swedish Atlassian team and are looking for an experienced Service Management Consultant who wants to do more than run an IT help desk. You will help customers use Atlassian Service collection to deliver services across the whole organization - from IT to HR, Finance, Facilities, Legal, and beyond - and to build a system of work where services, data, and people are genuinely connected.

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Responsibilities

• Work closely with customers to understand how services and processes work today, identify where Atlassian can make a real difference, and turn those needs into sustainable solutions.
• Design and implement solutions in Jira Service Management.
• Help customers expand JSM from ITSM into Enterprise Service Management - HR, Finance, Facilities, Legal, and other business functions.
• Work with Assets to connect services, people, systems, and business data into a coherent picture.
• Lead workshops with process owners, service teams, and business stakeholders.
• Translate business requirements into scalable, maintainable Atlassian solutions.
• Simplify and standardize processes across teams and functions.
• Support Cloud transformation and migrations.
• Help customers identify where AI should take over routine service tasks - triaging, routing, knowledge retrieval - and redesign workflows so that human effort is focused where judgment and experience actually matter.
• Orchestrate how humans and AI work together in practice: not just switching on a feature, but rethinking how a service team operates when AI is genuinely part of the flow.
• Help customers make Rovo and Atlassian's AI capabilities a natural part of everyday service delivery - smarter together, not bolted on.

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Requirements

• Strong hands-on experience with Jira Service Management.
• Experience designing and implementing service management solutions - portals, workflows, automation, integrations, and reporting.
• An understanding of both ITSM and broader Enterprise Service Management.
• Experience working directly with customers and stakeholders at different levels.
• The ability to understand the business need before reaching for the technical solution.
• Confidence leading workshops and guiding customers through change.
• An understanding of how to orchestrate work between humans and AI - where automation takes over, where human judgment is essential, and how to help a service organization navigate that transition in practice.
• Strong communication skills in Swedish and English.
• Experience with Assets, Confluence, Atlassian Cloud, integrations, automation, migrations, ITIL, or enterprise-scale environments is highly valuable.
• Experience from business functions outside traditional IT - HR, Finance, Facilities, or Legal - is also an advantage.
• Atlassian and ITIL certifications are welcome, but practical experience and the ability to create solutions that people actually use matter more.

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Good Reasons to Join Us

• Flexibility that fits your life – High flexibility in managing your working hours and work location, including hybrid and remote options.
• Growth that moves you forward – Practical opportunities for continuous professional growth, training, and certifications.
• Fair, performance-based pay – An attractive and fair compensation package that recognizes your contribution and performance.
• Modern hardware & software – Up-to-date IT equipment and modern software tools to support your daily work.
• Engaging client projects – Opportunities to collaborate with well-known clients on meaningful, challenging projects.
• Values you can feel, not just read about – Our Communardo Values shape daily work, not just the wall art.
• A growing, international group – 500+ colleagues across 12 countries, with real room to shape things instead of corporate bureaucracy.
• #smartertogether – lived, not just claimed – close collaboration and real mutual support across brands and countries. For us, #smartertogether also means AI + human: we combine human judgment, creativity, and responsibility with AI capabilities to achieve better outcomes together.

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Locations

• Stockholm, Sweden
• Göteborg, Sweden
• Karlstad, Sweden
• Malmö, Sweden
• Växjö, Sweden