Senior Azure Engineer

About the Position

We are seeking a Senior Azure Engineer with 5+ years of experience in infrastructure engineering or cloud operations to join our Managed Services Operations team. This role is pivotal in delivering expert-level technical support and acting as the primary technical liaison for assigned customers.

Responsibilities

Technical Leadership

• Provide advanced 3rd line support for Azure and Microsoft infrastructure platforms.
• Investigate and resolve complex incidents and problem tickets.
• Perform root cause analysis and implement permanent solutions.
• Lead technical implementation of changes, upgrades, migrations, and infrastructure projects.
• Support disaster recovery, backup, resiliency, and security initiatives.
• Drive automation and operational efficiency.
• Act as escalation point for 2nd line engineers.
• Review and validate technical procedures and operational documentation.
• Coach and mentor less experienced engineers.

Technical Customer Contact

• Serve as the primary technical point of contact for assigned customers.
• Develop a deep understanding of customer environments, business priorities, and critical services.
• Maintain regular communication with customer stakeholders.
• Participate in service reviews and technical governance meetings.
• Lead technical discussions and provide expert advice during customer engagements.
• Support Service Delivery Managers with operational and technical customer topics.
• Build trusted relationships with customers and internal stakeholders.
• Provide technical consultancy for new initiatives, projects, and service improvements.

Operations Coordination & Service Management

• Monitor operational performance for assigned customers.
• Ensure critical incidents receive appropriate attention and escalation.
• Coordinate technical activities required for RFCs, maintenance activities, and patching schedules.
• Support incident management and post-incident reviews.
• Assist in service reporting and operational reviews.
• Perform regular reviews of ticket scope, service boundaries, and operational processes.
• Work closely with Service Delivery Managers, Coordinators, and Project Managers to maintain service quality and customer satisfaction.

Documentation & Governance

• Maintain comprehensive technical documentation.
• Create and update infrastructure diagrams, operational procedures, and customer-specific documentation.
• Ensure documentation quality and consistency.
• Support transitions from project delivery to operational support.
• Participate in documentation audits and annual reviews.
• Contribute to CMDB accuracy and governance activities.
• Ensure knowledge is effectively shared across teams.

Requirements

Experience & Qualifications

• Minimum 5+ years of experience in infrastructure engineering or cloud operations.
• Strong hands-on experience with Microsoft Azure.
• Experience working in Managed Services or enterprise support environments.
• Experience leading complex technical incidents and change implementations.
• Experience interacting directly with customers and stakeholders.
• Excellent written and spoken English.

Nice to Have

• Microsoft Azure Certifications (AZ-104, AZ-305, AZ-500 or equivalent).
• ITIL Foundation certification.
• Experience with enterprise ITSM platforms.
• Experience in customer governance and service review meetings.
• Experience coordinating technical teams and customer-facing activities.

Technical Skills

Azure Infrastructure

• Azure Virtual Machines
• Storage Accounts
• Virtual Networks
• Availability Sets & Availability Zones
• Azure Resource Manager (ARM)
• Infrastructure as Code (IaC)

Azure Networking

• Virtual Networks (VNet)
• Network Security Groups (NSG)
• Azure Load Balancer
• VPN Gateway
• ExpressRoute
• DNS & IP Management

Azure Security

• Microsoft Entra ID (Azure AD)
• RBAC
• Conditional Access
• Azure Policy
• Defender for Cloud
• Identity and Access Management

Monitoring & Operations

• Azure Monitor
• Log Analytics
• Application Insights
• Performance Optimization
• Capacity Planning

Automation & DevOps

• PowerShell
• Azure CLI
• Azure Automation
• Logic Apps
• Azure Functions
• Azure DevOps
• GitHub Actions
• Git

Business Continuity

• Azure Backup
• Azure Site Recovery
• Disaster Recovery Planning

Containers & Modern Platforms

• Azure Kubernetes Service (AKS)
• Docker
• Containerized Workloads
• Microservices Architecture

Microsoft Infrastructure

• Windows Server (2016/2019/2022)
• Active Directory
• Group Policy
• DNS
• DHCP
• TCP/IP
• Security Hardening
• Virtualization Platforms
• Hybrid Cloud Environments
• Microsoft 365 Integration

We Offer

• Competitive salary
• Full-time position
• Opportunity to work with cutting-edge technologies
• Professional growth and development opportunities
• Collaborative and innovative work environment

About the Company

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