Senior Branch Manager - London City Airport

About the Position

Senior Branch Manager - London City Airport

We are looking for a dynamic and experienced Senior Branch Manager to join our team at London City Airport. As a key leader within our Branches & Operations department, you will play a crucial role in managing our branch, ensuring top-notch quality, and driving our branch to success.

Responsibilities

• Budgets, Sales, and Market Penetration: You will be responsible for budgets, sales, and market penetration across multiple branches, as well as increasing revenue and profitability.
• Team Leadership and Development: You will lead and develop Management Trainees, Rental Sales Agents, and Fleet Service Agents through regular performance reviews and meetings.
• Recruitment and Coaching: You will recruit new team members in collaboration with the Talent team and coach other managers in the recruitment process.
• Fleet and Operational Management: You will manage the vehicle fleet, operational tasks (e.g., health and safety, corporate CI, defleets), and delegate tasks to ensure efficient workflows.
• Customer Service Excellence: You will ensure a premium customer service culture, handle complaints, and work with regional managers to optimize processes.

Requirements

• Service Mindset: You have a service-oriented mindset and value direct customer interaction.
• Management Experience: You have at least 3 years of branch management experience, with 2 to 4 years in sales and customer service.
• Team Development: You have proven experience in developing and up-skilling team members.
• Organizational Skills: You have strong organizational and multitasking abilities.
• Communication Excellence: You have excellent leadership, communication, and interpersonal skills.

We Offer

• Generous Time Off & Company Car: Enjoy 25 days of annual leave plus bank holidays, along with the convenience of a company car.
• AI at your fingertips: From day one, you'll have access to SIXT's own AI platform, SIXTgpt, to supercharge your work.
• Family-Friendly Support & Wellbeing: Benefit from enhanced family-friendly policies and access to the Yulife wellbeing app.
• Exclusive Employee Benefits: Take advantage of special terms for SIXT car hire, with perks extended to friends and family.
• Professional Development & Uniform: Access paid training sessions and numerous opportunities for growth, while maintaining a professional appearance with a complete uniform.
• Life Assurance & Employee Assistance: Feel secure with in-service life assurance and get support through the Employee Assistance Programme.
• Health Cashback Plan: Benefit from the Medicash health cashback plan.
• Parking: Free branch parking for smoother starts.

About the Company

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!