Senior Business Analyst

About the Position

Senior Business Analyst

We are seeking a Senior Business Analyst with 3-5 years' experience in Oracle EBS R12 to join our IT Corporate team, focusing on improving business processes and systems.

Responsibilities

• Work alongside business and function stakeholders to improve their processes and systems.
• Assess needs and resolve incidents and requests from multiple stakeholders.
• Assess the impact across business lines, functions, and solutions.
• Translate requirements into documented formats and support their prioritization.
• Follow agreed standards and apply appropriate techniques to analyze and document applications and business requirements.
• Feed backlog, create epics, user stories, high-level and detailed functional designs, define acceptance criteria, review and validate testing plans, and oversee UAT.
• Work with technical teams to ensure specifications are properly understood and support the creation of training materials and the development of the knowledge base of application features.
• Provide 2nd or 3rd Level Support for escalated or urgent issues requiring a high level of expertise.
• Collaborate with Implementation, Solution Architect, Delivery, and Outsourcer of Application Support for any initiative that requires Support engagement.
• Attend internal and external service meetings to discuss escalated issues and improvement plans.
• Partner with the outsourcer of application support to improve relationships, monitor performance, and quality of services.
• Monitor escalated issues closely and assist the outsourcer in resolving them according to applicable escalation procedures.
• Create and foster strong relationships with business, management, technical partners, and external service providers.
• Perform regular service quality checks on incident tickets and requests by the outsourcer of application and discuss service issues and improvement plans.
• Participate in management meetings, project meetings, and focus group meetings to provide feedback, ideas, and increase the level of engagement.
• Facilitate and guide outsourcer testing activities such as unit testing, regression testing, and user acceptance when required.
• Engage with the business and function stakeholders to identify and understand needs.
• Conduct meetings and prepare presentations to share ideas and findings.
• Identify needs, perform requirements analysis and impact assessment, and document the requirements. Support the organization on prioritization of requirements.
• Deliver functional design documentation using the appropriate format and approach or review the functional design delivered by third parties when needed.
• Define user acceptance test approach and oversee the user acceptance test execution.
• Support deployment/rollout plans.

Requirements

• Bachelor’s degree and/or master’s with a relevant IT or Computer Science background.
• High-Level Degree or equivalent in Computer Science or related subject.
• Minimum 3-5 years’ experience in Oracle EBS R12 on any of the following processes:
  • Order to Cash (O2C)
  • Record to Reporting (R2R)
  • Procure to Pay (P2P)
  • Supply Chain
• Experience with Oracle Fusion Cloud is desirable.
• Strong experience in supporting testing activities including unit testing, regression, and user acceptance testing. Experience with automated testing would be a plus.
• Demonstrated ability to communicate technical information to a non-technical audience.
• Strong understanding of IT Service Management (ITIL) process and standards.
• Solid experience in managing activities with external suppliers like Oracle.
• Relevant experience managing requirements through the entire delivery and operational life cycle.
• Experience with business analysis frameworks and techniques – e.g., business process modeling, continuous improvement, requirements analysis, user stories, and use cases definition, etc.

We Offer

• Opportunity to work with a global leader in testing, inspection, and certification.
• Be part of a team that enables a better, safer, and more interconnected world.
• Competitive salary and benefits package.
• Professional development opportunities.

About the Company

We are SGS – the world's leading testing, inspection, and certification company. We are recognized as the global benchmark for sustainability, quality, and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer, and more interconnected world.

Our brand promise – when you need to be sure – underscores our commitment to trust, integrity, and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign, and Nutrasource.

Additional Information

As part of our recruitment process, we kindly request that you submit your CV in English to ensure accurate evaluation