Senior Business Analyst - AI

About the Position

Senior Business Analyst - AI

Location: Auckland, New Zealand

Employment Type: Permanent Full-Time

Work Location: Hybrid

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Responsibilities

As a Senior Business Analyst – AI, you will:

• Analyse complex business processes and identify opportunities for AI, automation, and process improvement.
• Lead discovery and translate business needs into clear requirements, process flows, user stories, and acceptance criteria.
• Collaborate with stakeholders to assess and shape AI use cases, clearly defining the problem, intended outcome, and measures of success.
• Support solution design, testing, validation, training, and adoption, including appropriate consideration of data, risk, and human oversight.
• Communicate scope, progress, risks, decisions, and expectations across stakeholder groups.
• Contribute to business cases, impact assessments, benefits definition, and change initiatives.
• Promote continuous improvement and strengthen business analysis practices across the AI portfolio.

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Requirements

• Experience: Five or more years’ experience in a Senior Business Analyst or similar role.
• Skills: Strong experience analysing processes and translating complex or ambiguous needs into clear delivery requirements.
• Knowledge: An understanding of generative AI, AI agents, intelligent automation, or other AI-enabled solutions.
• Abilities: Ability to distinguish where AI can add value and where process improvement, conventional automation, or existing technology may be more appropriate.
• Collaboration: Experience working with developers and technical specialists across design, testing, and implementation.
• Skills: Strong analytical, facilitation, problem-solving, and stakeholder communication skills.
• Environments: Experience in Agile or hybrid delivery environments.
• Tools: Familiarity with Azure, Power Platform, Jira, Azure DevOps, ServiceNow, or SQL would be advantageous.
• Work Style: Comfortable working autonomously across multiple initiatives while navigating ambiguity and emerging technology.

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We Offer

• Incentives: Access to the firm's annual incentive scheme.
• Opportunities: Opportunities for local and international secondments.
• Flexibility: Hybrid working across a mix of office, client, and home hubs.
• Leave: Flexible leave options, including the ability to purchase additional annual leave.
• Parental Support: Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents.
• Memberships: A paid professional association membership of your choice.
• Learning: Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees.
• Discounts: A wide range of special offers and discounts on insurances, banking services, and lifestyle goods and services.
• Inclusion: Support, allyship, and opportunity to join our many Inclusion, Diversity, and Equity Affinity networks.
• Environment: The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030.
• Social: An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family, and fundraising activities.
• Volunteering: Paid time off for volunteering and involvement in citizenship activities.
• Wellness: An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources, and much more!

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About the Company

KPMG values diversity in the workforce and encourages candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions, or who identify as neurodivergent.

For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please email Emma at [email protected].

For any general questions about the role or recruitment process, feel free to reach out to our Talent Acquisition team at [email protected].

We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients, and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation, or disability. Further info can be found on our website.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.