Senior Client Delivery Lead - Ops

Location

New York City, New York, USA

Employment Type

Full-time

Location Type

Hybrid

Department

Delivery Operations

Compensation

• $150K – $200K

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About the Position

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken is looking for a Senior Client Delivery Lead to help transform how some of North America’s largest utilities operate. Sitting within our Human & Organizational Design Practice, this is a hands-on client leadership role focused on turning ambitious transformation strategies into new ways of working that actually stick.

You’ll work closely with utility leaders and frontline teams during periods of significant change, helping redesign operational processes, build capability, and embed the behaviors needed to get the most from Kraken’s technology. This isn’t traditional consulting: you’ll be on the ground with clients, navigating ambiguity, challenging established thinking, and helping people through complex change.

We’re looking for someone who understands North American utility operations and combines strong client instincts with high emotional intelligence, creativity, and a bias toward action. Consulting experience is valuable, but you’ll need to be someone who rolls up their sleeves rather than simply advising from the sidelines.

It’s an opportunity to have a tangible impact on how utilities operate, how their people experience change, and ultimately how they serve millions of customers. Significant North American travel is expected.

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Responsibilities

• Client Leadership & Transformation

  • Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance.
  • Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity.

• Program Delivery

  • Design and stand up key operational processes - including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities.
  • Deliver high-level leadership development programs - including Influential Management, Assertive Communication, and Principled Decision-Making.

• Stakeholder Engagement

  • Build and maintain trust-based relationships with senior client stakeholders across North American utilities.
  • Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change.

• Practice Contribution

  • Champion the Kraken H&O model - be the proof point that it works, and communicate best practices and operating principles to clients with confidence.
  • Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience.
  • Actively contribute to the global H&O Practice - sharing North American insights, co-developing content, and helping evolve the Practice's toolkit.

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Requirements

• Fluent English (written and spoken).
• Demonstrable experience working within or alongside North American energy utilities - a must for a senior-level role.
• Understanding of utility operations, including customer operations, workforce management, and operational performance.
• Ability to understand what success looks like for a client - and to hold that picture through ambiguity and change.
• A flair for influencing and a natural ability to help clients see and commit to new ways of working.
• Proven experience building trust-based relationships with senior client stakeholders.
• Comfort working within a globally distributed team and contributing to a shared practice.
• Based in or able to work from the New York office; frequent travel across North America required.
• Right to live and work in the United States.

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We Offer

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off - we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible.
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
• Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
• Modern office or co-working spaces depending on location.

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About the Company

Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these terms

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*