Senior Client Services Manager

About the Position

We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships, and identifying opportunities for long-term partnerships.

You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs, and turn client business needs into upsell, cross-sell, and expansion opportunities.

Responsibilities

• Own and grow a portfolio of strategic client accounts.
• Build strong relationships with senior stakeholders and C-level executives.
• Develop and execute Account Growth Plans (AGPs).
• Identify and drive upsell and cross-sell opportunities.
• Lead strategic QBRs and business reviews.
• Understand clients’ business models, goals, and challenges and proactively bring relevant solutions.
• Manage contract extensions and negotiations.
• Partner with Delivery, Product, and Technology teams to turn client needs into opportunities.
• Focus on strategic relationships and growth rather than day-to-day project delivery.

Requirements

• 7+ years of experience in Client Services, Customer Success, Strategic Account Management, or Business Development in technology.
• Strong experience with digital products, software, SaaS, or technology consulting.
• Proven track record of account growth, upselling, and cross-selling.
• Experience working with enterprise clients and C-level stakeholders.
• Strong commercial and business acumen, with a focus on ROI, revenue, and long-term value.
• Excellent negotiation, communication, and influencing skills.
• Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans.
• English C1/C2.
• Financial literacy and confidence with budgets, forecasts, and Excel.
• Highly proactive, curious, and comfortable managing multiple strategic accounts.

Nice to Have

• Background in strategic consulting, product strategy, or business development.
• International experience and strong cultural awareness.

We Offer

• Work with top-tier international clients on strategic partnerships.
• Focus on growth, strategy, and relationships, not day-to-day delivery.
• Help shape how we manage and grow strategic accounts.
• Work with experienced Product, Delivery, and Technology teams.

About the Company

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