Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Senior Communications Manager
New York, NY / San Francisco, CA / Dallas, TX
Marketing Professionals
Full Time
Hybrid
About Us
Canary Technologies is revolutionizing the hospitality industry with its modern software powered by an AI platform specifically designed for the sector.
Canary is trusted by over 20,000 hoteliers in more than 100 countries to provide the technology needed to work smarter and delight guests. Leading hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to deliver exceptional results.
Canary has been recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. The company is backed by top Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
AI is transforming the hospitality industry, and Canary is at the forefront of this transformation.
Canary is seeking an experienced Senior Communications Manager to lead and activate our strategic narratives in the hospitality sector. You will be responsible for shaping Canary’s public narrative, driving trust, increasing visibility, and gaining influence across the hospitality landscape.
You will work closely with product innovation, customer momentum, and industry trends to create clear, compelling stories that drive awareness and position Canary as the leader in AI for hospitality.
Responsibilities
- Own Canary’s External Narrative: Develop and activate compelling narratives on Canary’s leadership, partnerships, customers, etc., ensuring consistency in messaging across media, executive communications, and social.
- Executive Thought Leadership: Partner with co-founders and leadership to build and execute high-impact thought leadership across LinkedIn, PR, and bylines, from ideation and interviewing to ghostwriting.
- Media Relations and Coverage: Build and manage relationships with trade and top-tier journalists, own inbound media inquiries, and consistently secure high-quality media coverage and placements.
- Storytelling and Pitching: Identify and pitch compelling stories, turning product launches, company momentum, and industry trends into media opportunities.
- Newsjacking and Trends: Monitor industry and AI trends to identify timely opportunities and translate them into relevant narratives and commentary.
- Cross-Functional Collaboration: Partner with Marketing, Product, and Customer teams to surface stories, align messaging, and bring key initiatives to market.
- PR Content Creation: Write press releases, executive commentary, and external communications, and support major initiatives like reports and product launches with integrated PR strategies.
- Social Presence: Elevate Canary’s and executives’ presence on social platforms (e.g., LinkedIn) through consistent, high-quality, impactful content.
- Awards and Speaking Engagements: Identify and secure strategic awards and speaking opportunities aligned with key narratives.
- Performance Tracking: Measure success through media placements, brand mentions, and share of voice, and refine strategy based on performance insights.
Requirements
- 8+ years of experience in PR & Communications, with a focus on B2B SaaS
- Hospitality or travel tech experience is a plus
- Proven success building and executing executive thought leadership programs
- Strong track record of securing consistent, high-quality media coverage
- Sharp storytelling instincts and a strong sense for what makes a story land
- Experience owning communications strategy from narrative through execution
- Excellent project management and cross-functional collaboration skills
- Bachelor’s degree in Journalism, Marketing, Business, or related field
We Offer
- Compensation: Target cash compensation ranges from $125,000 – $145,000, including a fixed annual salary and a performance-based bonus paid monthly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
- Canary Days: As a company, we want to ensure that the team has time to recharge. Each month, we provide company-wide days off to ensure there is at least one extended weekend or day off.
- Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
- Professional Development Chats: We provide a budget to help drive cross-functional professional development conversations across the organization.
- Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco, or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
- Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
About the Company
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.