Senior Consultant – AI-Driven Operations Agent Pilot

About Us

Ascent has recently been acquired by Acuity Analytics. This is both a significant milestone for us and a tremendous opportunity for you. Acuity Analytics is a business with a strong global reputation, an impressive client base, and ambitious growth plans. We deliver deep insights and domain-led digital transformation to high-growth and heavily regulated organizations. To our customers, we bring a partnership that provides the talent, technology, and capability to enhance performance and operational efficiency.

About the Position

We are looking for an experienced hands-on consultant to lead an initial pilot introducing an AI-driven operations/SRE agent to help automate incident detection, investigation, and response for a business-critical enterprise application.

You will work largely independently, embedded alongside product teams, guiding them through the adoption of a new operational capability. The solution is expected to be offered as a reusable, self-service capability.

This is a hands-on, individual contributor role, requiring someone comfortable driving a technical initiative from first principles to a working solution with limited support.

Responsibilities

• Lead the pilot project for an AI-driven operations/SRE agent
• Guide product teams through the adoption of new operational capabilities
• Develop a reusable, self-service capability

Requirements

• Cloud platform expertise (Azure preferred)
• Solid understanding of support and incident management processes – service desk workflows, ticketing, escalation paths, and on-call rotations
• Experience with observability tooling (e.g., Datadog, Application Insights, cloud-native logging)
• Solid understanding of how software gets built and shipped
• Prior experience integrating disparate systems – e.g., combining logs, pipeline data, and source code into a unified, usable capability
• Hands-on experience with AI/LLM technology – LLM integration, agent frameworks, tool orchestration, or similar (side projects count)
• Experience with infrastructure-as-code tooling (e.g., Terraform, Bicep, ARM templates)
• Experience with Kubernetes and container orchestration
• Exposure to enterprise IT service management platforms (e.g., ServiceNow or equivalent)
• Background in API-first or event-driven architectures, microservices, or OpenTelemetry
• Experience driving standards across multiple product teams
• Proven stakeholder management, consulting, and coaching skills

Personal Attributes

• Strong bias for action
• Ability to influence and challenge teams without formal authority
• Ability to communicate clearly and influence technical and business audiences

Why Join Us

People are at the Heart of our Business. By investing in people, we achieve exceptional results for our clients and create new opportunities for our teams to thrive. Check out this page for more details.

For more details about Acuity Analytics, please see here.

Locations

• Malta
• Bulgaria
• United Kingdom

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