About the Position

(Senior) Consultant IT Service Management (all genders)

Are you passionate about accompanying and shaping digitalization projects and cloud transformations for leading global companies? Do you value the insights into the IT organizations and operational models of our clients as much as the opportunity to actively change and optimize them? This is your opportunity!

Live your passion in a role where you support our clients with our offerings in the field of Service Management Consulting. Help them align their IT operational models in a service- and customer-oriented manner to drive the scaling of their business with the best possible agility. Understanding the complexity of the "New Hybrid World" and optimally combining traditional ITSM approaches with agile methods like DevOps and SRE is just one aspect of our diverse tasks as a consultant – and not only for IT-related issues, but also beyond.

Responsibilities

• At the interface of business and technology, you will provide holistic consulting to our clients on digitalization and cloud transformation, analyze their IT service management models, develop technical and professional concepts, and be involved in the planning and implementation in agile teams.
• Based on your business analysis (technical assessments, gap analyses, maturity assessments), you will provide strategic advice to clients and shape their target IT governance and operating models.
• To manage the IT operations of our clients, you will establish efficient service delivery models that encompass both legacy and cloud services.
• In global digital transformation projects, you will take on management and responsibility in all process phases using new technologies and innovative methods (Design Thinking, Safe, Scrum, SRE).

Requirements

• Completed studies in (Business) Informatics, Business Engineering, Economics, Business Administration, or a comparable qualification – also open to lateral entrants with strong IT affinity
• Proven experience in project management and insights into the consulting environment, depending on the individual entry level → You bring the experience and confidence to independently steer and successfully implement projects
• Solid knowledge of one or more frameworks such as ITIL, Scrum, SAFe, Design Thinking, SRE, or DevOps
• Practical experience with cloud hyperscalers (e.g., AWS, Google Cloud, Azure) and ITSM tools (e.g., ServiceNow)
• Strong communication skills, negotiation skills, confident expectation management, and leadership skills

We Offer

• Mentoring, comprehensive training offers, further education opportunities
• Interesting and exciting career options and insights into modern and innovative cloud technologies and service management solutions
• Our open and agile working culture that promotes diversity and inclusion
• Flexible working/vacation time models (Job Configurator) and remote work
• Parental leave program and childcare options

About the Company

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Locations

• Kronberg, Germany
• Berlin, Germany
• Dusseldorf, Germany
• Hamburg, Germany
• Munich, Germany

Statement on Equal Opportunities

Wir suchen Menschen mit eigenem Lebensentwurf und ungewöhnlichem Lebenslauf. Individuell statt uniform. Vielfalt statt Norm. Diversity is our strength and an essential component of Accenture's corporate culture. We promote an inclusive and open working environment where everyone can be themselves. At Accenture, all applicants are welcome: regardless of origin, nationality, belief, disability, age, marital status, partnership status, sexual orientation, gender, and other legally protected reasons.