Senior Consultant (LIMS LabWare) – Híbrido (M/F)

About the Position

Senior Consultant (LIMS LabWare) – Híbrido (M/F)

Sysmatch is an IT Consulting and Outsourcing company with a wide range of technological competencies, resulting from the accumulation of know-how and experience of our consultants, enabling the implementation of solutions adapted to the needs of our clients, prioritizing their robustness and expansion. With over two decades in the market, we present ourselves as a flexible, adaptable, innovative, and forward-looking company. We are recruiting the following profile: Senior Consultant (LIMS LabWare) – Híbrido Lisboa (M/F)

Responsibilities

• Analysis, diagnosis, and resolution of 2nd/3rd line tickets related to the LabWare LIMS platform.
• Management of incidents within the SLAs agreed with the client (registration, prioritization, resolution, communication).
• Configuration of LabWare modules (workflows, tests, specifications, instruments, reports) without the need for core development.
• Minor customizations and adjustments through LabWare's native configuration tools (e.g., LIMS Basic, if applicable).
• Interaction with key laboratory users for clarification and validation of occurrences.
• Documentation of resolutions, procedures, and best practices (knowledge base).
• Periodic reporting of ticket status to project management (Noesis / client).
• Articulation with the LabWare supplier in situations that require product-level escalation.

Requirements

• Core Skills:

  • Proven experience in support and/or functional administration in LabWare LIMS (minimum 2-3 years, adjustable according to market availability).
  • Knowledge of LabWare core modules (Sample Management, Workflows, Specifications, Instrument Interfaces).
  • Ability to configure tests, specifications, and workflows without the need for advanced coding.
  • Experience in a regulated laboratory environment (pharmaceutical, food, chemical, or similar) - adjust to the client's sector.
  • SQL knowledge for querying and diagnosing data in the underlying LIMS database.
  • Experience with incident/ticket management processes (ITIL or equivalent).

• Secondary Skills (Nice-to-have):

  • Knowledge of LabWare LIMS Basic (proprietary scripting language) for customizations.
  • Experience in LIMS integrations with third-party systems (ERP, laboratory instruments, middleware).
  • LabWare certification or formal training.
  • Knowledge of quality standards applicable to the client's sector (e.g., GxP, ISO 17025).
  • Previous experience in a consulting/outsourcing context.
  • Portuguese (mandatory) and English (level B2).

Salary

€35k - €40k Gross/Year + Other Components/Benefits.

What We Offer

• A dynamic project with an internationally well-regarded client;
• Salary framework according to demonstrated experience;
• Career evolution with involvement in ambitious and innovative technological projects;
• Integration into a dynamic and heterogeneous team;
• Personalized follow-up for each consultant;
• Integration into Sysmatch's ranks with access to all company activities;
• Participation in our training programs and team-building events;
• A network of hundreds of partnerships with companies from numerous sectors offering exclusive discounts (health, wellness, travel, gastronomy, culture, leisure, training, etc.).

About the Company

At Sysmatch, we invest in people as a way to achieve our clients' goals, which also become our goals when they trust their technological future to our teams. Our investment in technological specialization has over 20 years of existence on the national and international scene, with information technology solutions developed for each client, for each industry. We live in different times and it is unquestionable how indispensable technology has become in our daily lives. We are looking for experts to join our teams in each of the technology fields, who want to make a difference and build a solid career in IT.

Recruitment Process

Submission of Application

At this stage, find out all the IT jobs we have available. You can apply for the ones that best match your profile. If you prefer, send us your spontaneous application.

Interview

Let's meet! This will be the moment when you tell us about your work and experience. Our recruitment team will introduce you to the project and, in return, we want to know what really motivates you and what your goals are for the future.

Technical Interview / Customer Interview

We will put your hard skills to the test. You will meet the technical manager and talk a little about the projects that we have at the moment and that you may join.

Feedback

Finally, the long-awaited moment has arrived. Whatever the final opinion, we guarantee you a reply within 3 working days. If it is positive, you will receive our proposal, which you can analyze.

Come Work with Us and Bring a Friend

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FAQ – Frequently Asked Questions

How Does the Whole Recruitment Process Work?

At Sysmatch, we recognize the value each candidate places on us when they choose to join our team. You can find out more details here.

Which Technologies May I Work With?

We work with the most current technologies, both back-end and front-end. Find out more in our list of programming languages and frameworks.

Is There a Career Plan?

As soon as you join our technology team, you will know what development you can accomplish and what you will conquer with us in the future.

May I Attend Training When Necessary?

You can and you should. Changes and updates come at a tremendous speed, greatly impacting innovation in this area. Whether you want to learn new skills or simply refresh your existing ones, you all have our support to start your training journey.

Is There Flexibility to Try Out New Projects?

Because we have clients in various business fields and with different structures, you will be able to try out new projects whenever the need arises and thus gain know-how in different industries.

What Work Models Can I Expect?

Depending on the project, all scenarios are possible. There may be hybrid and flexible systems, combining face-to-face and remote, others 100% remote and others fully face-to-face.

Is There a Referral Program?

If you are already a sysmatcher and have a friend looking for a job in IT, refer him/her and receive unique advantages. Find out more here.