About the Position

Senior Consultant Systems Support Engineer

Location: Bangalore, India

As a Senior Consultant Systems Support Engineer at Thoughtworks, you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Responsibilities

Work with incident management processes and tools.
Use complex application systems to debug business-impacting issues.
Follow standards and best practices to bring operational efficiencies, stability, and availability to the system.
Use continuous delivery practices to evolve, support, and deliver high-quality software and value to end customers.
Leverage knowledge of different logging techniques for alerting, monitoring, and identifying the root cause of incidents.
Derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response.
Apply the latest technology thinking from our Technology Radar to solve client problems.

Requirements

Technical Skills

Experience with programming languages such as Java and Typescript.
Understanding of cloud platforms such as AWS, Azure, or GCP.
Experience with scripting languages such as Python and Powershell.
Experience with debugging tools and troubleshooting code issues.
Experience with relational or non-relational databases.
Experience with CI/CD tools such as Jenkins or Azure pipelines.
Exposure to application monitoring tools such as DataDog, Prometheus, or Grafana.
Comfortable with Agile methods such as Scrum and/or Kanban.
Ability to ensure high-quality and well-tested deliverables.

Professional Skills

Strong communication and articulation skills, proficient in English.
Ability to confidently hold Q&A discussions with senior stakeholders.
Presence in the external tech community and willingness to share expertise via speaking engagements, open source contributions, blogs, etc.
Resilience in ambiguous situations and the ability to approach challenges from multiple perspectives.
Willingness to be part of a rotation- and need-based 24x7 team and handle multiple engagements.

Learning & Development

At Thoughtworks, your career development is entirely up to you. We balance autonomy with a strong cultivation culture, providing interactive tools, numerous development programs, and teammates who want to help you grow. We believe in helping each other be our best and empowering our employees in their career journeys.

About the Company

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For over 30 years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

We Offer

Competitive salary
Opportunity to work in a dynamic and inclusive environment
Professional growth and development opportunities
Collaborative, value-driven teams
Innovative customer experiences

Get to Know Us Better

Apply Now

Thanks for your interest in joining Thoughtworks. A member of our Recruiting team will review your application as soon as possible.

In the meantime, check out our Consultant Life page to learn more about the extraordinary impact Thoughtworkers make on clients, the tech industry, and each other.

Please note that we value privacy: all information submitted to us via your online application will be kept confidential to Thoughtworks.

Note: All information submitted to us via your online application will be kept confidential to Thoughtworks.

Senior Consultant Systems Support Engineer

Job description