Senior Conversational AI Designer | f/m/d

About the Position

Senior Conversational AI Designer | f/m/d

Warsaw

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About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

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Responsibilities

• Designing and implementing complex voice and chatbot dialogues in dialogue management systems to ensure natural and user-friendly interactions
• Orchestrating and prompting GenAI modules
• Further developing, optimizing, and updating the design system to ensure consistent user experiences
• Supporting and advising international entities in developing new voice assistant solutions or adapting existing ones
• Working closely with developers, product owners, and other stakeholders to ensure that the solutions meet market requirements

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Requirements

• Fluency in English (C1) and good language skills in German (B2)
• University degree in Psychology, User Experience Design, Conversation Design, Linguistics, or related field
• Professional experience in conversation design, ideally with a focus on voice and chatbot solutions
• Basic knowledge of JavaScript
• Experience with agile working methods, use of common UX and mockup tools
• Experience with prompt engineering and large language models
• Strong communication skills
• High level of initiative

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Nice to Have

• Knowledge of additional European languages

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Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room, or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

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Get to know us better

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