Senior Coordinator, SMB Growth

About the Position

Senior Coordinator, SMB Growth

Kuala Lumpur, Malaysia

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities

• Tasked with the care of a portfolio of partner accounts, you will be expected to:
  • Have the ability to sell on the phone as second nature.
  • Manage and grow the revenue of each account.
  • Provide operational support when needed.
  • Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
  • Meet and/or exceed the expected daily productivity in terms of the number of calls and sales.
  • Meet requirements in the areas of documentation accuracy, partner approval, and systems processing.
  • A knack for objection handling, persuasiveness, instilling urgency, and acting in a fast-paced fashion.
  • Problem-solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Requirements

• Essential Experience, Skills, and Knowledge:
  • 2 to 3 years experience within a client management role.
  • As this is a 100% telesales role, the incumbent must be comfortable making outbound calls via digital communication tools over extended periods of time.
  • Able to communicate in English effectively, an added advantage for the ability to speak, read, and write in Traditional Mandarin.
  • Be both data-sensitive and sales-minded.
  • Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
  • An excellent communicator with a consultative-sale approach.
  • A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn.
  • Fast learner and able to adapt quickly to constant changes in operational processes.

We Offer

• Join a dynamic and innovative team at foodpanda.
• Opportunity to work in a global company with a mission to deliver amazing experiences.
• Competitive compensation package.

About the Company

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.