Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Senior CRM
Location: Tbilisi, Georgia
Company: Adjarabet.com
Employment Type: Full-time
Work Location: Hybrid
About Us
We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment.
We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.
We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.
Responsibilities
As a Customer Relationship Manager (CRM), you will:
- Ensure NGR, GGR, turnover, deposit, number of actives, and other objectives and KPIs are met.
- Analyze customer interactions and data throughout the customer lifecycle to implement tailored campaign programs for customer retention, reactivation, cross-sell, and upsell. Handle software that facilitates these interactions, ensuring personal data is processed securely and in compliance with GDPR.
- Create public and segmented campaigns, provide briefs, report results, and ensure data processing aligns with privacy regulations.
- Research the market while adhering to data protection standards when handling personal information.
- Identify the requirements for effective market segmentation and build workflows to manage relationships through various channels (web, sliders, SMS, e-mail, etc.) while maintaining data privacy compliance.
- Monitor customer relationship strategies, recommend improvements, and ensure personal data handling complies with data protection laws.
- Resolve daily issues, including customer requests and incidents, ensuring secure handling of personal data.
- Understand and research customer behavior, share knowledge with the wider team, and take relevant actions to improve results while respecting data privacy principles.
- Work in compliance with the company's procedures and data protection policies, ensuring readiness for audits and regulatory inspections.
- Utilize GDPR-compliant tools for data processing and management, including Tableau, Tableau Algorithm Cube, Tableau Alert Cubes and Reports, Red Back Office, CBS360, JIRA, MS Products (OneDrive, Cloud, Outlook), Slack, ZOHO, and Intranet, ensuring secure handling of personal data at all stages.
Requirements
- Lead colleagues and self, through times of ambiguity
- Critical thinking - establish root cause and champion and own change to improve delivery
- Ability to work with MS Office programs, Tableau CBS360, DBeaver, Slack, Miro, Zoho, Jira and other tools
- Great attention to details
We Offer
- Health insurance
- Competitive salary
- Performance-based bonus system
- Professional development opportunities
- Dress the way you want
- Hybrid working model
- Access to apeople's own digital currency - aPeso
- Thematic internal clubs
- Out of the box community
- Gamification spirit
- Welcoming team
- Skill sharing
- Your personal amigo to help you adapt
Apply Now
Ready to jump in? Let us know by uploading your resume down below.
May your journey begin!
aPeople team