Senior Customer AI Engineer - Token Factory

About the Position

We are looking for a Senior Customer AI Engineer to join our Token Factory team at Nebius. This role will help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.

About the Company

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Responsibilities

Own the Production Journey

• Lead the transition from PoC to production
• Ensure customer workloads are deployed, stable, and scalable
• Drive time-to-production and time-to-value

Ensure Technical Success in Production

• Understand customer architectures and use cases
• Monitor and improve performance (latency, throughput), cost efficiency, and reliability
• Identify and resolve bottlenecks proactively

Act as a Trusted Technical Partner

• Work directly with customer engineering teams
• Provide guidance on best practices and optimization
• Translate technical challenges into actionable solutions

Manage Risks and Incidents

• Act as a primary technical contact for production issues
• Coordinate with internal teams to resolve incidents
• Communicate clearly during high-pressure situations

Drive Continuous Improvement

• Identify opportunities to optimize and expand usage
• Provide structured feedback to Product and Infrastructure teams
• Help shape better solutions based on real customer needs

Requirements

Technical Background

• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of cloud or infrastructure systems, distributed systems, or high-load applications
• AI/ML workloads (LLMs, inference, etc.) is a strong plus
• Ability to troubleshoot and reason about system performance

Customer-Facing Experience

• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively

Ownership & Execution

• Strong sense of ownership – you drive outcomes, not just tasks
• Ability to manage multiple customers and priorities
• Structured, proactive, and solution-oriented mindset

Nice to Have

• Experience with GPU workloads or AI infrastructure
• Background in solutions engineering, SRE, or technical support in B2B environments

We Offer

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

About Working at Nebius

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.