Senior Customer Engagement Manager, JR856
Primary stack
Nice to have's
Job description
About the Position
Senior Customer Engagement Manager, JR856
Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.
ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional teams, and ensuring high-quality, compliant, and competitive submissions.
Responsibilities
- Manage end-to-end bid processes, including RFI, RFP, and formal tender responses
- Lead cross-functional teams
- Ensure high-quality, compliant, and competitive submissions
Requirements
- 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
- Practical experience managing complex RFPs, RFIs, or formal tender submissions
- Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
- Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
- Experience working with technical and commercial proposal documentation
- Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
- Excellent written and verbal English communication skills (Advanced)
- Ability to work independently, manage competing priorities, and deliver under strict deadlines
- Strong stakeholder management, problem-solving, and decision-making skills
- Experience managing government or public sector tenders (USA/UA)
Nice to Have
- Understanding of public procurement procedures, compliance requirements, and government contracting practices
- Experience with structured bid management methodologies and APMP best practices
- APMP/PMP certification or relevant
- Experience developing proposal win strategies, executive summaries, and value propositions
- Experience using AI tools to support bid development, document analysis, and proposal quality assurance
- Experience managing several complex bids simultaneously
Key Competencies
- Strong ownership and accountability for bid outcomes
- Excellent planning, prioritization, and time management
- Attention to detail and commitment to quality
- Proactive and assertive stakeholder communication
- Ability to coordinate cross-functional teams without direct reporting authority
- Resilience and adaptability in deadline-driven environments
- Continuous improvement mindset
We Offer
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy
About the Company
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
© ELEKS. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT Services
About the Company ELEKS is a Top 100 Global Outsourcing Company with Ukrainian roots, boasting over 30 years of experience. The company has a global presence with a team of more than 2000 people spread across 20 locations in 15 countries. ELEKS is headquartered in Tallinn, Estonia. Products, Services & Tech Stack Core Solutions: Main products or client services are not specified in the provided information. Technologies & Frameworks: Specific platforms, languages, or tools are not mentioned in the provided information. Project Scope & Target Clients Client Base: Target verticals or client types served are not specified in the provided information. Engineering Scale: Scope and complexity of engineering projects are not mentioned in the provided information.