Senior Customer Marketing Manager

About the Position

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!

As a Senior Customer Marketing Manager at Recorded Future, you will serve as the strategic owner of our customer advocacy program - the primary focus of this role. The vast majority of your work will center on identifying, developing, and scaling the customer stories, relationships, and proof points that build Recorded Future’s credibility in the market. You will also provide support to the broader customer marketing team on campaigns, as well as retention and upsell initiatives.

You will operate as a key partner to Sales, Customer Success, Product Marketing, and Demand Generation - translating the voice of the customer into proof points that move prospects and expand existing accounts.

Please note that this role requires working from the Recorded Future office in Boston, MA at least 3 days per week

Responsibilities

Customer Advocacy & Storytelling (Primary Focus)

• Own and scale Recorded Future’s customer advocacy program, identifying and nurturing a pipeline of customer advocates across segments, geographies, and verticals.
• Lead the end-to-end development of high-quality case studies, video testimonials, executive quotes, and other proof-point assets that support marketing and sales motions.
• Innovate on storytelling formats - including video, social media, digital and physical events, and interactive content - to bring customer success stories to life in differentiated ways.
• Maintain and grow Recorded Future’s presence on third-party review platforms (G2, Gartner Peer Insights, etc.) through structured review campaigns and advocacy outreach.
• Source and prepare customers for speaking engagements, conference panels, webinars, and media opportunities in close partnership with Field Marketing and Customer Success.
• Build and maintain strong relationships with a growing community of customer advocates, serving as their primary point of contact and ensuring they feel valued and supported.
• Define and own the measurement framework for the advocacy program, including asset pipeline health, third-party review performance, and advocate engagement.

Customer Marketing Team Support

While advocacy is your primary ownership, you will periodically support the Customer Marketing organization on broader customer marketing campaign work. This may include:

• Contributing to upsell and cross-sell campaign execution in collaboration with Sales and Customer Success, where bandwidth allows.
• Establish and track pipeline contribution metrics for customer marketing campaigns, reporting on influenced revenue, upsell conversions, retention impact, and campaign ROI to senior leadership.
• Act as the voice of the customer within campaign strategy discussions, bringing insights from advocacy conversations and customer feedback into campaign design.

Requirements

Required Skills

• 7+ years of marketing experience with a strong focus on customer advocacy, customer storytelling, or content marketing - with demonstrated ownership of an advocacy program or equivalent.
• Proven track record of developing and managing executive-level customer relationships and translating those relationships into compelling marketing assets.
• Deep expertise in end-to-end content development: case studies, video testimonials, executive quotes, review campaigns, and speaker sourcing.
• Experience maintaining and growing third-party review platform presence (G2, Gartner Peer Insights, etc.).
• Strong cross-functional collaboration skills - experienced in working alongside Sales, Customer Success, Marketing, and Executive stakeholders.
• Excellent storytelling, communication, and presentation skills, with a proven ability to make complex ideas accessible and persuasive.

Preferred Skills

• Familiarity with customer marketing campaigns and support of upsell, cross-sell, and retention motions is a plus.
• Self-starter who operates with a high degree of autonomy and thrives in a fast-paced, dynamic environment.
• Cybersecurity industry experience preferred.

We Offer

• Base salary range: $149,000-$209,000
• Incentive compensation, equity, and comprehensive benefits including medical, dental, vision, life insurance, and 401K
• Hybrid work environment with at least 3 days per week in the Boston, MA office
• Opportunity to join a diverse and inclusive team of Futurists representing over 40 nationalities

About the Company

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Why should you join Recorded Future?

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by law.

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds, and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected].

Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Notice to Agency and Search Firm Representatives:

Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.