About the Position

Senior Customer Onboarding Specialist

Paris, France

Revenue – Growth Customer Team

Fixed-Term Contract

Remote

Responsibilities

Manage a defined portfolio of new customers of lower complexity (Growth Business), with a volume adapted to the learning curve.
Run the onboarding steps with support: Pre-Kick-Off, Kick-Off, setup and follow-up calls, Go-live monitoring, Platform Demo / QA, and closure.
Deliver standard product training sessions and share FAQs and Help Center content so that customers become autonomous.
Handle first-level implementation issues during the Onboarding phase and act as an intermediate to the Support team.
Flag onboarding risks (ghost customers, blocked projects) and apply the standard reminder and escalation rules.
Keep Planhat up to date in real time (owner, onboarding stage, date, tier, health, ghosting flag).
Gather customer context from the Account Executive before Kick-Off and prepare the handover documentation for the CSM or KAM.
Collect customer feedback and log it for the Onboarding unit.
Contribute to transverse initiatives (documentation, training content, FAQs) with support.

Requirements

Customer service mindset: empathy, teaching ability, and capacity to simplify.
Basic understanding of SaaS products and web technologies.
Ability to organize and prioritize several customer projects in parallel, with guidance.
Rigor in updating CRM tools such as Planhat.
Curiosity for product and privacy topics.
Good verbal and written communication skills, and comfort with presenting in kick-off calls and training sessions.
Full professional proficiency in English.

Working Relationships

Internal: Onboarding unit, Sales, Pre-Sales, CSM, Support, Product, Finance.
External: Customers (platform users and operational contacts), agencies, partners.

We Offer

Remote work from Paris, France.
Fixed-Term Contract position.

About the Company

Didomi is a company dedicated to providing privacy solutions. We are committed to supporting our customers through every step of their onboarding journey, ensuring a seamless experience with our products.

Recruitment Process

HR Screen (15 minutes)
Hiring Manager Interview (30 minutes)
Case Study Presentation (1h)
Founder Interview

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Senior Customer Onboarding Specialist

Job description