Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Help Customers from Anywhere in the World
We are seeking a Senior Customer Service Agent for a Health & Wellness E-Commerce Company. This is a remote role where you will manage escalated issues, coach team members, and optimize customer support processes.
Is This YOU? Then We Want to Meet You!
If you thrive in high-responsibility customer support and enjoy solving complex, escalated issues, this role is for you. You’ll take ownership across all channels, support QA and SOP execution, and help elevate team performance through coaching and insight-driven improvements. If you’re experienced, detail-oriented, and ready to step into a leadership-track support role, we’d love to connect.
Responsibilities
- Provide all-channel coverage, taking ownership of escalated tickets, complicated billing adjustments, and critical customer issues.
- Act as Deputy to the Team Leader, assisting with Quality Assurance (QA) and evaluating adherence to Standard Operating Procedures (SOPs).
- Review ticket-floor activity and surface real-time insights to optimize the Gorgias platform workspace.
- Mentor junior and mid-level agents on tagging compliance, efficient macro usage, and brand-specific tone consistency.
Requirements
- 3–5 years of Customer Service experience within a multi-brand or subscription environment.
- Demonstrated leadership capabilities, such as floor-walking, mentoring, or acting as a shift lead.
- Deep data-oriented familiarity with Helpdesk architecture (Gorgias preferred), tagging logic, and system configurations.
- Superb written and verbal communication skills.
Nice to Have
- Experience creating or refining customer service training materials and knowledge bases.
We Offer
- Starting Salary: $900 USD/month
- Working Condition: Full time
- Schedule: Monday-Friday 9am-5pm UK Time
About the Company
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
Apply now
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