Job Description, Responsibilities & Requirements
About the Position
Manatal is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium, and large companies in their staffing & recruitment transformation. Our goal is simple: to provide solutions to the recruitment world's difficulties and make the entire process simple and enjoyable for recruiters, hiring managers, and candidates alike.
Globally trusted by thousands of companies in over 130 countries, Manatal's growth goes hand in hand with our clients' own. We're passionate about developing solutions for the changes they encounter and filling the recruitment gap with innovative tech implementation.
As a Senior Customer Success Advisor, you will play a pivotal role in ensuring our clients' success and satisfaction throughout their journey with Manatal. Your responsibilities will encompass driving product adoption, identifying upsell and cross-sell opportunities, targeting high-growth accounts, and proactively managing the renewal process to minimize churn. This role requires a proactive and customer-centric approach to foster long-term relationships and drive business growth.
Responsibilities
-
Product Adoption:
- Monitor and analyze client usage to ensure optimal engagement with the platform.
- Provide ongoing support and resources to help clients maximize the value of Manatal's solutions.
-
Expansion Opportunities:
- Identify and pursue upsell and cross-sell opportunities within existing accounts.
- Collaborate with the customer success team to develop tailored proposals that meet clients' evolving needs.
-
Renewal Management:
- Proactively manage the renewal process, addressing any concerns to ensure client retention.
- Analyze client satisfaction and implement strategies to reduce churn.
-
Client Relationship Management:
- Build and maintain strong relationships with clients, serving as their primary point of contact.
- Gather and relay client feedback to internal teams for continuous product improvement.
Requirements
- Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field.
- 3+ years of experience in customer success, account management, or a related role within the SaaS industry.
- Exceptional communication skills in English; proficiency in additional languages is a plus.
- Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
- Proven ability to manage multiple accounts and projects simultaneously.
- A proactive and customer-focused mindset with a passion for delivering exceptional service.
We Offer
- Opportunity to work with a globally trusted AI-based recruitment software company.
- Be part of a passionate team dedicated to transforming the recruitment process.
- Competitive benefits and professional growth opportunities.
About the Company
At Manatal, we are dedicated to building an intuitive AI-powered applicant tracking system to streamline and transform the entire hiring and recruitment process. We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship, or other class protected by applicable law.
Watch our Demo