About the Position

Senior Customer Success & Solutions Manager:in (m/w/d) – B2B Software

Location: Trier, Rheinland-Pfalz, DE

Employment Type: Vollzeit, Befristet

Salary: 55.707 - 68.086 € pro Jahr

About the Role

Are you looking for a role where you can combine technical understanding, sales skills, customer contact, and business thinking? At JAM Software GmbH, you can make a difference with your own ideas and customer orientation - from design to implementation.

Responsibilities

As a Customer Success & Solutions Manager, you will be the link between sales, technology, and customer support. You will design and manage the entire customer journey process. With an understanding of our target group and our products, you will ensure that prospects become satisfied, long-term customers.

Support prospects with technical expertise in the pre-sales phase and translate complex requirements into understandable solutions at eye level with IT leaders, system admins, and purchasing.
Identify customer needs and translate them into technical solutions in close cooperation with product management and support.
Develop customer care processes and actively manage existing and major customers with advice and identification of expansion or up-/cross-selling potential.
Measure customer satisfaction and success (e.g., usage rate, renewals, NPS, support cases) and derive concrete measures from it.
Ensure that sales, product development, and support are closely integrated and communicate targeted feedback to development and product management to continuously improve our solutions.
Initiate and coordinate process improvements along the customer journey in close coordination with all stakeholders.
Set up a smooth CRM workflow (lead qualification, pipeline, follow-ups) and work closely with marketing and sales.

Requirements

Good technical understanding – ideally through a degree or training in IT, business, or engineering.
3+ years of experience in the B2B software environment, e.g., as a Customer Success Manager, IT project manager, or solutions consultant.
Ability to explain complex topics simply and prepare them in a target group-appropriate manner.
Enjoy advising customers, recognizing potential, and building sustainable relationships.
Comfortable with KPIs, usage data, and process metrics.
Structured, analytical, independent, and solution-oriented with strong organizational skills.
Confident in dealing with customers and internal stakeholders.
Fluent in German and very good English.

We Offer

Space for independent work where you decide on the journey our customers take to get the full benefit from our products.
A motivated team and support for your professional and personal development.
Attractive compensation and modern benefits.
Flat hierarchies, short paths, and an agile work environment with mobile office and flexible working hours.
Promote sustainability with company e-bikes and an in-house electric charging station for e-cars.
We look forward to people who want to shape rather than just administer.

About the Company

It all started with the question "How can we better manage the space on hard drives?" The answer to this question was developed by Joachim Marder over 25 years ago during his studies and laid the foundation for JAM Software with his product "TreeSize". Today, we specialize in developing solutions for system administrators, which we distribute directly through our own online shop and a constantly growing international network of resellers. We employ more than 30 staff at our headquarters on Petrisberg in Trier.

Contact

Verena Dütscher, Christine Zengerle, and Anja Hau

JAM Software GmbH

Am Wissenschaftspark 26

54296 Trier

Deutschland

Tel. 0651-145653-62

www.jam-software.de

We Look Forward to Your Application

Show us what makes you unique!

Send us your resume - preferably supplemented by an example from your previous work, e.g., a customer project, a use case, or a success story.

Senior Customer Success & Solutions Manager:in (m/w/d) – B2B Software

Job description