Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Senior Customer Success Manager (Enterprise AI & Automation) – Fluent German
Remote Germany
Full-time
Permanent
About the Role
At Hypatos, we are shaping the future of Global Business Services with AI Agents. Our solution helps some of the largest companies worldwide transform and automate their Global Business Services through AI.
As a Senior Customer Success Manager, you will be the strategic partner for our enterprise customers, ensuring their long-term success with Hypatos. You will work directly with executives and decision-makers from business and IT, develop joint success strategies, and ensure that our customers achieve measurable business value from their AI initiatives.
This role goes far beyond classic customer success management. You will combine executive advisory, business value consulting, customer strategy, and commercial growth to build and expand sustainable customer relationships.
Responsibilities
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Build Strategic Customer Partnerships
Develop trusting relationships with Global Business Services leaders, Global Process Owners, Automation and Transformation Leads, and act as a strategic sparring partner for their AI transformation.
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Realize Business Value and ROI
Identify business potentials, develop success plans, and support customers in achieving concrete results such as higher automation rates, efficiency improvements, quality enhancements, and cost savings.
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Drive Executive Engagement
Conduct Executive Business Reviews, Governance Meetings, and strategic workshops, translating complex technical contexts into understandable business recommendations.
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Enable Growth
Identify new use cases, expansion opportunities, and strategic initiatives within your customer base, working closely with Sales to successfully implement growth potentials.
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Proactively Manage Risks
Recognize early risks to adoption, value realization, or retention, and initiate appropriate measures to ensure long-term customer success.
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Develop Customer Success at Hypatos
Actively shape our Customer Success organization through new playbooks, governance models, best practices, and scalable processes.
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Be the Voice of the Customer
Structuredly bring customer feedback into Product, Engineering, and Leadership, helping to shape the next generation of our AI platform.
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Work Cross-Functionally
Collaborate closely with Product, Marketing, Sales, Solution Consulting, and Professional Services to ensure an excellent customer experience.
Required Profile
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We are looking for experienced customer success professionals who understand complex customer environments, take responsibility, and want to achieve real business results. You bring with you:
- At least 5 years of experience in Enterprise Customer Success, Strategic Account Management, Value Consulting, or Enterprise Consulting
- Proven success in retaining and expanding enterprise customers
- Experience working with executive stakeholders and C-Level executives
- Experience with Enterprise SaaS, AI, automation, or digital transformation solutions
- Ability to develop and convincingly present business cases and ROI stories
- Strong analytical skills and a data-driven approach
- Experience in complex multi-stakeholder environments
- Excellent communication and presentation skills
- High sense of responsibility, ownership, and implementation strength
- Fluent in German and English
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Nice to Have
- Experience in AI, Intelligent Document Processing, or Enterprise Automation
- Experience in Shared Services, Finance Operations, Procure-to-Pay, or Accounts Payable
- Experience in scale-ups or rapidly growing SaaS companies
- Knowledge of modern customer success methods and frameworks
What We Offer
- Work at the forefront of AI transformation in the enterprise environment
- Support leading European companies in the implementation of AI agents
- Take responsibility for strategic enterprise customers
- Actively shape the development of our Customer Success organization
- Receive genuine scope for creativity and high personal responsibility
- Personal further education budget, flexible working methods, and regular team events
About Us
Hypatos is redefining enterprise work by deploying LLM-powered AI Agents into the heart of business operations. Backed by leading investors (Elaia, Blackfin Tech, Grazia Equity, UVC Partners, DTFC, Plug & Play), we are expanding rapidly and building the foundation for the next generation of intelligent business systems.
Join us to shape the future of enterprise automation and help improve the way hundreds of millions of people work every day.