Senior Customer Success Manager - German Speaking (Remote)

About the Position

Senior Customer Success Manager - German Speaking (Remote)

At n8n, we are revolutionizing the way technical teams automate and bring systems together with our open workflow orchestration platform. We are now seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market to join our dynamic team. If you are passionate about enterprise SaaS and driving measurable outcomes, we want you on our journey.

Responsibilities

As a Senior Customer Success Manager, you will:

• Act as the primary post-sales partner for some of n8n’s most strategic enterprise customers in the German-speaking market.
• Develop a deep understanding of each customer’s business and build relationships across their organization.
• Own retention and expansion targets, driving renewals and growth.
• Lead customer kickoffs and success planning, ensuring alignment on goals, timelines, and measurable outcomes.
• Drive onboarding and enablement for technical and business audiences.
• Run a strong operating cadence, using data to proactively manage risks and escalations.
• Quantify and communicate business value throughout the customer lifecycle.
• Partner closely with Support, Solutions Engineering, and Product to deliver a seamless customer experience.
• Provide structured, actionable feedback to Product and Engineering teams.

Requirements

• 🗣 German native speaker: Fluent business English and based in Europe (Germany ideal; travel to customers required).
• 🤝 Senior Enterprise Customer Success experience: Experience with a small, strategic book of enterprise SaaS customers.
• 💼 Revenue ownership: Proven track record of renewals and growth.
• 💻 Technical acumen: Ability to engage confidently with IT/engineering stakeholders.
• 🏭 DACH enterprise experience: Experience with large German-speaking enterprises.
• 📊 Commercial acumen & value mindset: Ability to translate product usage into measurable outcomes and ROI.
• 🧭 Account strategy & operational rigor: Experience in building account plans and operating cadence.
• 🤝 Senior stakeholder management: Ability to communicate effectively with both technical and executive stakeholders.
• 🌱 Builder mindset: Enjoy taking ownership and making an impact in fast-changing environments.

Nice to Have

• 🤖 Automation + AI curiosity: Experience with automation/AI tools.
• 🧩 Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms.
• 🚀 Startup/scale-up experience: Experience in high-growth environments.
• 🎓 Technical or STEM education: Degree or equivalent training in a technical field.
• 🌍 Multi-region experience: Experience with global enterprise accounts across EMEA/US time zones.

We Offer

• Competitive compensation 💸
• Ownership 💪 – Equity in n8n.
• Work/life balance 🏖️ – Generous vacation days and public holidays.
• Health & wellness 🩺 – Comprehensive health benefits.
• Future planning 💰 – Pension contributions and 401(k) retirement plan.
• Financial security 🛡️ – Disability and life insurance.
• Career growth 📈 – €1K (or equivalent) per year for professional development.
• A passionate team 🤩 – Regular hackathons and team bonding events.
• Remote-first 🌏 – Remote work with regular off-sites.
• Giving back 🤝 – $100 per month to support open-source projects.
• Transparency 🙏 – Open communication about company progress and individual tasks.

About the Company

n8n is the open workflow orchestration platform built for the new era of AI. We empower technical teams to automate faster, smarter, and without limits. With a diverse team of over 260 members across Europe and the US, we are backed by top investors and have earned 190K+ GitHub stars. Join us and be part of a defining moment in our incredible journey.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.