Senior Customer Success Manager I

About the Position

We are seeking a Senior Customer Success Manager I to join our team at Nielsen. In this role, you will support customers throughout their journey by resolving issues and advocating for their needs. You will leverage your in-depth knowledge and experience to solve complex problems using best practices and knowledge. This position requires working independently with minimal guidance and acting as a resource for colleagues with less experience.

Responsibilities

• Support customers throughout their journey by resolving issues and advocating for their needs.
• Solve complex problems by taking a new perspective on existing solutions.
• Provide informal guidance to colleagues.
• Deliver daily audience rating reports once a week (early morning shift from 5:30-13:00, including weekends).

Requirements

• Knowledge and Experience: 5-10 years of track record of independent work product.
• Education: Bachelor’s degree or equivalent experience; advanced degree or certifications preferred.
• Skills:
  • In-depth knowledge of best practices and how your area integrates with others.
  • Ability to solve complex problems by analyzing multiple sources of information.
  • Acts as a resource for other team members and may lead projects with limited risks and resource requirements.
  • Explains complex, difficult, and/or sensitive information and works to build consensus.

We Offer

• Competitive Compensation: Salary range KRW 0 - KRW 0 yearly.
• Career Growth: Opportunities for professional development and advancement.
• Dynamic Work Environment: Join a team committed to excellence, perseverance, and making an impact together.

About the Company

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too.

Additional Information

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.