Senior Customer Success Manager

About the Position

We are looking for an experienced, motivated, and passionate Senior Customer Success Manager to join our Customer Team at Amplemarket.

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About the Company

Amplemarket is an innovative AI-powered sales platform that helps B2B companies generate more opportunities through advanced lead generation, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. Backed by Y Combinator, we are trusted by some of the fastest-growing companies in the world.

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Responsibilities

As a Customer Success Manager, you will:

• Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels.
• Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals.
• Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions.
• Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more.
• Identify expansion opportunities and manage upsell initiatives.
• Proactively monitor account health to identify risks early and be proactive at mitigating churn.
• Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams.
• Contribute to process improvements by helping to define and refine customer success workflows and best practices.

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Requirements

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment.
• A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes.
• Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors.
• A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy.
• Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment.
• Excellent written and verbal communication skills-you will be the primary point of contact for your accounts and must communicate clearly and effectively.
• Analytical skills-you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers.
• Solid project management experience to ensure smooth customer onboarding and ongoing success.
• Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business.
• Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams.

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Nice to Have

• Previous experience in sales.
• Previous experience in marketing (Growth/Performance).
• Experience working in a high-growth startup environment.
• Familiarity with remote-first work practices.
• Knowledge of the outbound sales industry, trends, and solutions in the market.

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We Offer

• Nice work environment.
• Competitive Salary.
• Health Insurance.
• Stock Options.
• Annual Company Trip in a secret location.
• and more!

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Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge, and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!