About the Position

Senior Database Engineer

This role includes on-call rotation responsibilities.

Join our SWAT (Software Action Team) to ensure the production stability of our customer applications and infrastructure services from an operations perspective. Our engineers are responsible for production stability and act as the last level of support for our customers (internal and external).

The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.

Responsibilities

Become an SME in production database troubleshooting, ServiceNow instance performance issues, and Linux performance analysis on-prem and on Hyperscaler.
Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale.
Develop observability and automation to prevent recurrence of critical issues.
Influence infrastructure decisions that shape our multi-tenant cloud platform.
Mentor and collaborate with engineers across operations, support, and development.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
5+ years of experience supporting or testing large scale web-based distributed applications.
5+ years of experience on multiple relational databases (especially on Postgres database).
The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore, etc.
5+ years of hands-on experience working on a SaaS, PaaS, or Cloud Infrastructure product/solution.
Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions.
Strong problem-solving and analytical skills with an aptitude for learning new technologies.
And most importantly, eagerness to learn everything about the ServiceNow Platform.

Nice to Have

Experience with ServiceNow platform, scripting, tuning, and troubleshooting.
Scripting: basic shell scripting, Python, Javascript, Ansible.
Good understanding of schemas, table spaces, indexing, and database performance optimization.
Familiarity or knowledge of CentOS/RedHat operating system.
Formal experience on a DevOps (Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application.

We Offer

Base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation, and benefits.
Health plans, including flexible spending accounts.
401(k) Plan with company match.
ESPP, matching donations.
Flexible time away plan and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Database Engineer

Job description