Senior Delivery Director, Program Management

About the Position

We are seeking a Senior Delivery Director, Program Management to lead our team of Project Managers and deliver best-in-class consulting services.

Responsibilities

Delivery Readiness

• Hire, coach, and lead the PM Delivery Team to meet customer goals while creating a culture of high performance, growth, and ownership
• Build and execute a strategic and actionable business plan that meets the Services Delivery regional objectives, including revenue and consumption targets
• Create highly accurate financial forecasts as to revenue, utilization, backlog burndown, and hiring goals
• Lead the Delivery Team through large complex engagements, engaging at executive and sponsor levels both on the customer and partner sides, and acting as the escalation point of contact to facilitate collaboration, decision making, internal alignment, and customer buy-in on proposed solutions
• Standardize delivery across team members and broader Services Delivery by reviewing proposals/estimates, conducting project reviews, and developing tools based on field input to maintain the highest levels of efficiency, quality, and process improvement
• Drive high levels of customer satisfaction and delivery quality as measured through post engagement surveys

Partnering with Sales & Others

• Collaborate with Sales Account Teams, Services Delivery Sales Teams, Services Delivery Leadership, Resource Management Teams, and SI/ Partners to understand the customer and engagement needs, including business & technical challenges, key stakeholders, and delivering on the value of Snowflake
• Work closely with Practice Directors and Resource Management to understand services sales pipeline and resource requirements to staff engagements
• Work with Partner Account team to develop Partner strategies to scale services delivery and network with implementation partners to deliver with consistent quality
• Partner with the Go to Market (GTM) team to identify opportunities for new service offerings aligned with customer needs and define the value position, scope of services, and collateral for new offerings to present to leadership
• Support the GTM team by participating in key sales pursuits
• Draft and review scope for custom Statements of Work and provide feedback to SD GTM team regarding gaps, issues, and risks
• Drive the creation and standardization of repeatable Industry based solutions that can be used across similar customers within a Vertical.

Requirements

• 15+ years of Professional Services delivery experience, including expertise building and leading large teams (25+) and managing, leading, and/or delivering Professional Services with accountability for financial targets (revenue, headcount, utilization, etc.)
• Strong management consulting experience and skills
• Proven track record of building and executing a large scalable Program Management Office (PMO) within a Consulting or Professional Services organization
• Demonstrated experience with end-to-end PMO governance frameworks for internal and external use
• Experience building strong impactful teams in a highly collaborative and positive environment
• Ability to leading by example and practice and willingness to directly get involved in escalations
• Identity process improvement areas and prioritize areas of improvement and optimization
• Experience identifying potential risks that could impact project timelines or deliverables.
• Executive stakeholder presence; internal and external
• Experience with a consumption-based business model, delivering on-premises and SaaS solutions
• Experience managing cross-functional Professional Services teams (e.g. consulting, implementation, trainers, project managers), and working with delivery partners on initiatives to improve quality, reliability, and repeatability of service
• Ability to forecast and achieve or exceed delivery metrics (i.e., customer satisfaction, on-time delivery, utilization)
• Ability to travel as needed

Key Performance Indicators

• Hire to Headcount targets within given timeframes
• Reduction of escalations and time to resolution
• Snowflake consumption targets
• Team utilization targets
• Regional revenue targets
• Engagement delivery quality
• Effective management of Regional objectives

We Offer

• Competitive salary range: $245K – $321.3K
• Opportunity to work in a fast-growing company
• Remote work options

About the Company

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.